Salesforce Software Maintenance

Past Recompete Updated

Agency
Solicitation expected
Estimated value
$10,000,000 to $20,000,000
Set-aside
HUBZone

Forecast facts

Anticipated award
Through
Acquisition strategy
Follow-on to Existing Contract
NAICS code
541519 Other Computer Related Services
Place of performance
Camp Springs, MD
Forecast number
F2025071069
Points of contact

Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.

About this forecast

The Department of Homeland Security's US Citizen and Immigration Services (USCIS) is seeking to procure annual Salesforce software subscription maintenance for Customer Relationship Management and Call Center operations. This is a recompete contract set aside for HUBZone businesses, with an estimated solicitation release date of October 20, 2025, and an anticipated award date of November 30, 2025. The procurement will utilize the NASA SEWP V contract vehicle and is a follow-on to an existing contract.

The estimated award value ranges from $10 million to $20 million, with a firm fixed-price contract type and a performance period from November 30, 2025, to November 29, 2026. The place of performance is located in Camp Springs, Maryland. Key points of contact include Amir Hrnjic, Contract Specialist, who can be reached at amir.hrnjic@uscis.dhs.gov or +1 (802) 288-7918, and Allie Hernandez, who can be contacted at altanelle.e.hernandez@uscis.dhs.gov or +1 (202) 591-0970.

Forecast text

This acquisition is to procure annual Salesforce software subscription maintenance that is used for Customer Relationship Management/Call Centers within USCIS.

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