Application Platform Enablement and eXcellence (APEX)
Forecast New Requirement Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2026074744
- Points of contact
-
- Danielle Dzidzienyo danielle.l.dzidzienyo@uscis.dhs.gov (202) 215-0995
- Shawn Benjamin shawn.a.benjamin@uscis.dhs.gov (202) 507-1973
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
US Citizenship and Immigration Services is procuring enterprise governance and platform operations services for Salesforce, ServiceNow, Microsoft 365, UiPath, and potentially future platforms, with solicitation release estimated for May 3, 2027, and award anticipated for May 1, 2028. The contractor will build and operationalize enterprise governance processes, establish an enterprise infrastructure team environment to demonstrate new application architecture and tools, and operate and maintain enterprise platform environments supporting application team onboarding and deployment, including oversight of the five-org Salesforce environment formerly managed under the System for Tracking Activities, Relationships, and Services (STARS) program, which delivers enterprise Salesforce solutions for issue and inquiry management, stakeholder engagement, contracting, contact center management, and other USCIS business functions.
The estimated award value is $100 million for a period of performance from May 1, 2028, through August 31, 2032, with place of performance at Camp Springs, Maryland. The contractor will provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the work except those specified as Government-furnished. Contact Shawn Benjamin at (202) 507-1973 or shawn.a.benjamin@uscis.dhs.gov, or Danielle Dzidzienyo at (202) 215-0995 or danielle.l.dzidzienyo@uscis.dhs.gov.
Forecast text
***10/13/206 Requirement Title changed from Platform Automation, Governance, & Enterprise Solutions (PAGES) ***
USCIS has a requirement to build and operate enterprise governance for general development within the platforms of Salesforce, ServiceNow, Microsoft 365, and UiPath, and potentially other future platforms. Initial prototype of the enterprise governance to executive leadership on the process of engaging in new projects, including AI use case development. Operationalize the enterprise governance program by implementing it across known enterprise platforms and continue to ideate and improve the process as new technologies become available. Create and operate an enterprise Infrastructure team environment that will demonstrate the new application architecture patterns, tools and approaches available through Salesforce, ServiceNow, and UiPath. Operate and maintain enterprise platform environments, supporting application teams to on-board and deploy applications, quickly and securely. This scope of work includes overseeing the five-org Salesforce environment formerly managed as part of the System for Tracking Activities, Relationships, and Services (STARS) program as well as new Salesforce applications and enhancements. The STARS applications provide enterprise Salesforce solutions for issue/inquiry management, stakeholder engagement, contracting, contact center management, and other USCIS business functions. The requirement includes the need to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the tasks as defined in this PWS except for those items specified as Government-furnished property and services.
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