Microsoft Unified Support
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $1,000,000 to $2,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2024066661
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Department of Homeland Security US Citizen and Immigration Services (USCIS) has a requirement for a contractor to provide account management, advisory support, and incident response support for all of USCIS' Microsoft Portfolio. The Microsoft Unified Support service is the only service offered that will cover US National Program Support (USNAT) for USCIS, which provides 24/7 ticket resolution support for all critical and non-critical systems issues. USCIS anticipates releasing the solicitation on August 1, 2024 and making the award on or around August 30, 2024.
The estimated award value range for this Total Small Business set-aside contract is between $1,000,000 and $2,000,000. USCIS plans to use the NASA SEWP contract vehicle for this procurement, and the place of performance is Camp Springs, MD.
Forecast text
***Update, 7/18/2024: This requirement will be awarded as BPA Call against DHS' Single awarded Microsoft Enterprise License Agreement (ELA) V***
USCIS has a requirement for a contractor to provide account management, advisory support, and incident response support for all of USCIS’ Microsoft Portfolio. Microsoft Unified Support is the only service offered which will cover US National Program Support (USNAT) for USCIS. USNAT support provides 24/7 ticket resolution support for all critical and non-critical systems issues. USCIS anticipates using NASA SEWP for this procurement.
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