Information Technology User and Field Operations Support II (NEON II)
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2024065926
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Department of Homeland Security US Citizen and Immigration Services (USCIS) is seeking to procure IT operations and maintenance (O&M) support services through the NEON II contract. This support will ensure USCIS can effectively meet its mission by providing highly skilled technical staff to support a range of service desk, field services, OCONUS site support, service center services, account management, and hardware incident resolution functions for an estimated 27,000 users across over 230 locations nationwide and 28 overseas. The estimated solicitation release date is July 11, 2025, with an estimated award date of November 7, 2025.
The estimated award value range for this recompete contract opportunity is $100,000,000. The place of performance is Camp Springs, MD, USA. USCIS has conducted market research and plans to hold an industry day in June 2024 ahead of solicitation.
Forecast text
***UPDATE - 07/01/2025: SOLICITATION DATE UPDATED ***
***UPDATE - 05/27/2025: SOLICITATION DATE UPDATED ***
***UPDATE - 04/15/2025: Period of Performance dates updated ***
***UPDATE - 04/08/2025: Solicitation Date updated
***UPDATE - 12/04/2024: Updated Solicitation Venue*** USCIS intends to solicit the NEON II requirement via GSA Alliant II.
USCIS has a continuing requirement for IT operations and maintenance (O&M) for an estimated 27,000 users at over 230 locations nationwide and 28 overseas. Information Technology Operations II (NEON II) support will ensure USCIS can effectively meet its mission by providing highly skilled technical staff. Technical services and task areas include: Service Desk Support (Service Desk Tier 1, Service Desk Tier 1.5, Incident Management, Knowledge Management, Problem Management, Service Request Management, Specialized Support); Field Services (Desk side Support (CONUS/OCONUS), Asset Inventory Support, Disposal Preparation Support, Encryption Services, Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M), Local On-Site Cabling); OCONUS Site Support (Mobile devices Services, Deployment Services, Server O&M, Training Support); Service Center Services; Account Management Services; and Hardware Incident Resolution In addition to the above, there will be Transition and Program Management task areas associated with this requirement.
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