Information Technology Operations Center and Help Desk Support Services
Past Recompete Updated
- Solicitation expected
- Estimated value
- $5,000,000 to $10,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541513 Computer Facilities Management Services
- Place of performance
- Arlington, VA
- Forecast number
- F2024067199
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) is forecasting a recompete for Information Technology Operations Center and Help Desk Support Services. The contract will provide IT operations, technical operations center, and help desk support services to CISA's Office of the Chief Information Officer. The estimated solicitation release date is January 7, 2025, and the estimated award date is March 21, 2025.
The estimated award value range for this total small business set-aside contract is between $5,000,000 and $10,000,000. The contract is anticipated to be a combination of time and materials with firm-fixed-price, and the place of performance is in Arlington County, Virginia.
Forecast text
The Cybersecurity and Infrastructure Security Agency (CISA) Chief of Contracting Office (COCO) will host the Biannual Fiscal Year (FY) 2025 Industry Day on Wednesday, November 20, 2024, from 10:00AM to 12:00PM EST. The purpose of the event is to provide Industry updates on projected FY25 procurements. There will also be an opportunity for question and answers with CISA COCO Contracting Officers. For more information, please refer to SAM.gov
Provide IT Operations, Technical Operations Center (TOC), and Help Desk Support Services to the Office of the Chief Information Officer. Facilitate the sustainability and administration of the Information Technology (IT) systems and network in support of the CISA mission. Support the portfolio of enterprise services and capabilities associated with the IT infrastructure services domain; this includes defining and executing CIO's overall strategy, roadmaps, standards, policies, investments, and projects with engineering, design and architecture services. These solutions will increase the productivity of end users, engineers, mission support personnel, administrative users, and all offices in support of CISA's overall mission by quickly and efficiently delivering reliable, innovative, and secure IT services.
The contract vehicle is anticipated to be either 8(a)STARS or VETS2 depending on the market research
The contract type is anticipated to be a T&M with FFP combination
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