ICE Tip Line Language Interpreter Services Contract
Past Recompete Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $2,000,000 to $5,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541930 Translation and Interpretation Services
- Place of performance
- Multiple
- Forecast number
- F2026073078
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement is recompeting a firm fixed price contract for 24/7/365 language interpreter services supporting the HSI Tip Line, with solicitation release estimated for July 20, 2026 and award anticipated August 24, 2026. The contractor must supply live operators and professional interpreters demonstrating proficiency in a minimum of 25 languages—including Arabic, Mandarin, Spanish, Russian, Vietnamese, and Farsi—providing simultaneous and consecutive interpretation for ad hoc incoming calls. All contractor employees must hold security background investigation clearances and be U.S. residents.
The estimated contract value ranges from $2,000,000 to $5,000,000 over a five-year period of performance from August 24, 2026 through August 23, 2031, with monthly service minutes projected between 7,000 and 40,000. Performance occurs at the HSI Tip Line with contractor staff located throughout the United States. This is a Total Small Business set-aside awarded on GSA Schedule. Contact Contracting Officer Demetress Thomas at 214-905-5379 or demetress.thomas@ice.dhs.gov, or Alternate Point of Contact Michelle Kelley at 202-302-3817 or michelle.d.kelley@ice.dhs.gov.
Forecast text
The Language Interpreter Services is intended to provide translation service to the federal staff and contract. Contractor Interpreters will be expected to provide customer service and interpersonal communication skills to support ICE public and community relations by translating incoming calls in real time. The Tip Line receives hundreds of ad hoc telephone calls per month that require translating. Many of these callers do not speak English and therefore their calls cannot be correctly interpreted without the use of a language interpreter service. The HSI Tip Line needs a mechanism to correctly interpret these calls, 24 hours a day, 7 days a week, and 365 days per year. Task Requirements: A live operator shall be available 24 hours a day, 7 days a week, 365 days a year to connect telephone calls; The interpreters shall be available 24 hours a day, 7 days a week, 365 days a year; The Contractor’s employees need to have had a security background investigation clearance and reside in the United States; Minutes of service will vary by month; however, a monthly average has been between 7,000 and 40,000 minutes; The available interpreters shall be able to speak at a minimum the following languages:
ARABI, JAPANESE, BOSNIA, KOREAN, CANTONESE, LAOTIAN, CROATIAN, MANDARIN, FARSI, POLISH, FRENCH, PORTUGUESE, FRENCH CANADIAN, PUNJABI, GERMAN, RUSSIAN, GUJARATI, SPANISH, HAITIAN CREOLE, SERBIAN, HINDU/URDU, TAGALOG, ILOCANO, VIETNAMESE, ITALIAN
Provide oral multilingual interpretation (simultaneous and/or consecutive) services for over the phone conversation between two or more parties. Phone calls in need of live translation shall be requested ad hoc and are all unscheduled. Services shall be performed by professional and experienced interpreters that possess demonstrated proficiency levels that range from the ability to speak the language with sufficient structural accuracy and vocabulary, to participate effectively in most formal and informal conversations on practical, social and professional topics at a minimum. The maximum proficiency level will demonstrate that of a highly articulate well-educated native speaker which reflects the cultural standards of the country where the language is natively spoken.
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