HSIN Technology Modernization - Platform

** The DHS OCIO HSIN Phoenix requirement has been renamed to HSIN Modernization - Platform**

DHS is seeking a multidisciplinary team that can perform a variety of planning and design, development, product and project management, and operations and maintenance tasks over the life of the project.

Planning and Design

•Technical Architecture: The team must implement the technical architecture of the modernized HSIN platform. This implementation must coordinate with existing DHS teams working on Enterprise Services such as ICAM and cloud infrastructure.

•API Framework/Architecture: The contractor shall design an API utilizing a microservice architectural pattern, automated test suite, and a CI/CD pipeline for a Cloud Native deployment. The design activities shall leverage enterprise shared services and Commercial/Government Off the Shelf (COTS/GOTS) solutions where possible.

•Information Architecture and Content: Create an intuitive information architecture and content strategy that allows HSIN users to easily navigate the platform, provides consistency between the mobile and web experience, and provides development, data, and analytics teams a logical way to structure, store, tag, and assess data.

•User Experience: The team must offer a strong perspective on best practices in user experience design and have the capability to perform research to inform design decisions. The team will adhere to the DHS User Experience strategy and partner with the DHS Customer Experience (CX) team as it develops and implements a HSIN UX strategy. The team will leverage previous user research and partner with other contract and federal teams to understand user goals, behaviors, needs, and preferences and refine the HSIN user experience; identify different types or groups of end users, use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors and how they interact with the platform, and document and share findings about user goals, behaviors, needs, and preferences with DHS and HSIN leadership. Interface(s) shall be accessible and easy to use in low connectivity environments on desktop, laptop, mobile, and tablet devices using industry best practices and design standards.

Development

In addition to the planning tasks outlined above, the team will also be responsible for creating the software that turns the planning work into a usable product. These application development tasks include:

•Agile Development Management: Contractors shall produce all deliverables in an incremental, Agile style of software design and development to reduce the risk of failure. The contractor shall deliver software to DHS as early as possible so that design and development have opportunity to adjust and validate based on user feedback.

Product and Project Management

To coordinate and manage all the above tasks, the team will also provide Project Management services.

•Contractors shall provide the government program management support for designing, developing, and managing an enterprise-wide platform and its applications and services.

Operations and Maintenance

Contractor to provide operations and maintenance support for the system as it is released, including any mobile applications. The Contractor is not responsible for support of the legacy HSIN application.