HPE HF60Hardware, Software, Tech Support and License
Past New Requirement Updated
- Agency
-
National Institutes of Health
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $25,000 to $250,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- NAICS code
- 513210 Software Publishers
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The National Institutes of Health is forecasting a new requirement for HPE hardware, software, technical support, and licenses under the HPE HF60 requirement, set aside for total small business under NAICS 513210 (Software Publishers), with an estimated solicitation release date of June 1, 2026 and an estimated award date of July 1, 2026. The requirement covers HPE Hardware Tech Support, Remote Tech Support, and HPE Software Updates SVC, providing 24/7 support through telephone, real-time chat, and automated incident logging for HPE and multivendor hardware and software, along with security and vulnerability updates and hardware replacement, often with on-site support. The justification states that NIA's Network and Infrastructure staff depend on this support to keep network, server, and backup services operating, and both estimated dates precede this forecast's November 14, 2026 posting date.
The estimated award value range is $25,000 to $250,000. Shirley Ruiz-Lundgren, Contracting Officer, is the primary point of contact at shirley.ruiz-lundgren@nih.gov or +1 301-827-7529, and Debbie Butcher is the secondary contact at butcherd@nia.nih.gov.
Forecast text
HPE Hardware and License Offers warrantied hardware and products with various support services like HPE Hardware Tech Support, Remote Tech Support, and HPE Software Updates SVC which provides comprehensive hardware and software support to increase the availability of IT infrastructure.
HPE Hardware and License It helps with keeping up with the latest software versions and security updates and shows potential issues the may occur as well as a resolution before the issue will occur.
Justification: Provide critical access to support resources for HPE hardware and software. Network & Infrastructure staff ensure the reliable and secure operation of NIA's technology systems, encompassing hardware, software, and network components, data backup services, facilitating data transfer, resource sharing, and access to applications and the internet. If this function was not continued, NIA staff would be unable to support emergent and ongoing infrastructure services (network, servers, backups, etc.) and NIA staff would have widespread outages attempting to access the internet, NIH network, and IT systems supported by the Network and Infrastructure staff.
Key Capabilities and Benefits:
24/7 support
Offers comprehensive support for HPE hardware, software and multivendor products.
Provides access via telephone, real-time chat and automated incident logging.
Security and vulnerabilities updates
Aims to improve the reliability, availability, and performance technology.
Includes access to product-specific specialists, general technical guidance, and knowledge resources.
Risks of non-renewal: Renewing an HPE support contract is essential to ensure business continuity, minimize unplanned downtime, and maintain optimal performance for critical IT infrastructure. It provides access to 24/7 technical expertise, critical software updates, security patches, and rapid hardware replacement, often with on-site support.
Performance and security risks
Security vulnerabilities
Data loss
Loss of support and maintenance
Software updates and patches
Not able to replace hardware if a failure occurs hard-drives, NIC cards, and RAM
Loss of support from HPE experts
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