The Department of Justice is forecasting a recompete opportunity for Help Desk and IT Support services under NAICS 541512 (Computer Systems Design Services). The solicitation is estimated to be released on October 1, 2024, with an anticipated award date of October 1, 2025. This procurement seeks to provide Civil Division help desk and IT support services, including Tier 1-2 technical assistance, workspace support, and productivity tool management.

The estimated award value ranges between $5,000,001 and $6,000,000, with services to be performed on a time-and-materials pricing basis. The contract is anticipated to include a base period plus four option periods. Performance will be conducted at 2560 King Arthur Boulevard, Suite 102, Lewisville, Texas 75056. Primary points of contact are Arita Edwards (arita.edwards@usdoj.gov, 202-330-1188) and Sakura Higa (sakura.higa@usdoj.gov, 202-451-7452) at the Department of Justice Procurement Services Staff.

This recompete follows the expiration of a delivery order contract (HHSN316201200027W-15JPSS23F00000178) awarded to the incumbent contractor Hygeia Solutions Partners LLC on April 1, 2023. The previous contract, issued under the Chief Information Officer - Solutions and Partners 3 (CIO-SP3) government-wide acquisition contract vehicle, had a ceiling value of $18,981,436.00 and was structured as a bridge action with performance through November 30, 2024. The new opportunity will be awarded through the same CIO-SP3 GWAC vehicle.

Help Desk and IT Support

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