Enterprise Contact Center and Circuit Logistics Support (EC3L)
Past New Requirement Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $5,000,000 to $10,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541513 Computer Facilities Management Services
- Place of performance
- Multiple, DC
- Forecast number
- F2025070643
- Points of contact
-
- Tershia Collins-Paniagua tershia.t.collins-paniagua@uscis.dhs.gov (301) 659-0765
- Lora Gross lora.e.gross@uscis.dhs.gov (570) 273-1183
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
US Citizenship and Immigration Services (USCIS), through its Office of Information Technology Enterprise Infrastructure Division, is seeking IT project management, implementation, integration, and application support services. The contractor will be responsible for coordinating projects and activities that sustain integration efforts across technical and operational workstreams, facilitating the review of planned changes, and ensuring alignment with Enterprise Infrastructure and Network program roles. Key objectives include identifying operational risks, documenting mitigation strategies, and maintaining continuity and efficiency across division initiatives to ensure compliance with USCIS objectives and uninterrupted service delivery. The solicitation is estimated for release on December 1, 2025, with an anticipated award date of February 2, 2026.
The estimated award value ranges from $5,000,000 to $10,000,000 under a Firm Fixed Price contract vehicle using OASIS+. The period of performance is anticipated to run from February 2, 2026, through February 1, 2029, representing a three-year engagement. This opportunity is set aside exclusively for small businesses under NAICS code 541513 (Computer Facilities Management Services). For inquiries, contractors should contact Tershia Collins-Paniagua (Requirements Contact) at tershia.t.collins-paniagua@uscis.dhs.gov or Lora Gross (Contracting Officer) at lora.e.gross@uscis.dhs.gov.
Forecast text
***Update: 12/3/25 - This requirement is no longer needed***
***Update: 9/12/25 - Updated Estimated Solicitation Release date from November to December, Requirement Description and Title.***
***Update: 8/12/25 - Updated all "estimate" dates.***
***Update: 7/9/25 - Correct POC email address.***
US Citizenship and Immigration Services (USCIS), in the Office of Information Technology (OIT), Enterprise Infrastructure Division (EID) has a need for IT project management, implementation, integration and application support. This need encompasses coordinating projects and activities sustaining integration efforts across technical and operational workstreams, facilitating the review of planned changes and ensuring alignment with the Enterprise Infrastructure and Network program roles. The requirement also includes identifying operational risks, documenting mitigation strategies, and contributing efforts that maintain continuity and efficiency across division initiatives. This will ensure that all activities are aligned with USCIS objectives, comply with applicable processes and maintain uninterrupted service delivery throughout the division.
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