Customer Service Operations (CS-Ops) Interim Support
Past New Requirement Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $500,000 to $1,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Washington, DC, DC
- Forecast number
- F2026073891
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement is seeking customer service operations support through a six-month interim bridge contract to maintain the Office of Financial Management's customer service program systems and tools. This short-term requirement is designed to ensure uninterrupted service delivery while a follow-on competitive acquisition is completed, with the solicitation expected to release on May 7, 2026, and contract award anticipated on June 15, 2026.
The estimated contract value ranges from $500,000 to $1,000,000 under a Firm Fixed Price contract vehicle through OASIS+, with a period of performance spanning from June 15, 2026, through December 14, 2026. The work will be performed in Washington, DC, and this opportunity is set aside for small businesses, with the incumbent contractor anticipated to receive the sole-source award. Primary points of contact are Valerie Phillips at valerie.phillips@ice.dhs.gov or (771) 217-6783 for requirements, and Marguerite Adams at marguerite.c.adams@ice.dhs.gov or (202) 631-0015 for additional information.
Forecast text
This requirement provides customer service operations to support the maintenance of the Office of Financial Management’s customer service program systems and tools. The Government is acquiring this effort as a short-term, six-month bridge contract to ensure uninterrupted delivery of critical services while the follow-on competitive acquisition is completed. Given the brief period of performance and the risks associated with transitioning to a new contractor for such a temporary requirement—including potential disruptions to service continuity and increased onboarding costs—the Government has determined that awarding this interim contract on a sole-source basis to the incumbent contractor, a small business concern, is in the best interest of the program.
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