Customer Service Operations (CS-Ops)
Past Recompete Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $5,000,000 to $10,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Washington, DC
- Forecast number
- F2026074207
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement's Office of Financial Management forecasts a Total Small Business recompete for Customer Service Operations (CS-Ops) under NAICS 541611, Administrative Management and General Management Consulting Services, with estimated solicitation release on 2026-08-22 and estimated award on 2026-12-17. The requirement supports customer service to DHS customer components, internal ICE customers, and ICE leadership and management in compliance with applicable statute, regulation, and policy, with objectives centered on accurate, insightful reports, studies, analyses, and briefings built on sound methodologies; stakeholder reputation through timely, quality deliverables and clear communications; and resilience through planning for unforeseen circumstances. Additional information lists 2026-12-10 as the anticipated award date, which conflicts with the 2026-12-17 estimated award date in the primary record.
The estimated award value range is $5 million to $10 million, procured as a firm fixed price follow-on to an existing contract under OASIS+, with fiscal year 2027 funding and award slated for Q1 2027. The source lists TFC Consulting Inc. as the contractor. The contracting office is MS-Mission Support, with the Office of Financial Management as the requirements office, and place of performance is Washington, DC, USA. Points of contact are Contracting Officer Abeer Saleh (abeer.saleh@ice.dhs.gov, (202) 441-7354), Contract Specialist Valerie Philips (valerie.phillips@ice.dhs.gov, (771) 217-6783), and small business coordinator Samuel Thompson (Samuel.L.Thompson@ice.dhs.gov, (202) 329-0703).
Forecast text
This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS). The objectives to be accomplished by this requirement are as follows:
o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions.
o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications.
o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.
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