Customer Service Operations (CS-Ops)
Past Recompete Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $5,000,000 to $10,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Washington, DC
- Forecast number
- F2026074207
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement is recompeting its Customer Service Operations contract, a Total Small Business set-aside under OASIS+, to deliver administrative and management consulting services supporting ICE's Office of Financial Management. The contractor will produce accurate reports, studies, analyses, and briefings; enhance stakeholder reputation through quality deliverables and proactive innovation; and build organizational resilience through planning and preparedness activities. Solicitation release is estimated for August 22, 2026, with award anticipated December 17, 2026.
The estimated award value ranges from $5,000,000 to $10,000,000 under a Firm Fixed Price contract with a five-year period of performance from December 17, 2026, through December 16, 2031. Work is performed in Washington, DC. Abeer Saleh, Contracting Officer, is the primary point of contact (abeer.saleh@ice.dhs.gov, 202-441-7354), with Valerie Phillips as the alternate contact (valerie.phillips@ice.dhs.gov, 771-217-6783).
Forecast text
This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS). The objectives to be accomplished by this requirement are as follows:
o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions.
o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications.
o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.
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