Customer Service Operations (CS-Ops)
Past Recompete Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $10,000,000 to $20,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Washington, DC
- Forecast number
- F2026073040
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement's Office of Financial Management is seeking customer service operations support through this recompete procurement to enhance operational efficiency and service delivery to DHS customer components, internal ICE customers, and ICE leadership. The contractor will be responsible for producing accurate reports, studies, analyses, and briefings using sound methodologies; enhancing stakeholder reputation through timely quality deliverables and proactive collaboration; and developing resilience and flexibility through planning and preparedness activities. The solicitation is forecasted for release on March 13, 2026, with an anticipated award date of May 20, 2026.
The contract is valued between $10 million and $20 million and will operate under a Firm Fixed Price arrangement on the OASIS+ contract vehicle as a Total Small Business set-aside. The period of performance is estimated to run from May 20, 2026, through May 19, 2031, with work to be performed in Washington, DC. Primary points of contact include Kenneth Thoms (kenneth.r.thoms@ice.dhs.gov, 202-774-0289) and Valerie Phillips (valerie.phillips@ice.dhs.gov, 771-217-6783) from ICE's Office of Financial Management.
Forecast text
This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS).
The objectives to be accomplished by this requirement are as follows:
o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions.
o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications.
o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.
On GovTribe
Work this forecast
- Track it in your pipeline
- Find teaming partners
- Similar forecasts
- Ask GovTribe AI about this forecast