Contact Center Training and Content (CTC)
Forecast New Requirement Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services is procuring Contact Center Training and Content services to support Medicare programs including Parts A, B, C, and D, Durable Medical Equipment, and the ACA Marketplace program. The contractor must maintain current knowledge of Medicare program operations, industry leading practices for contact center operations, and ACA Marketplace requirements. The solicitation is estimated to release on April 1, 2027, with award targeted for September 1, 2027.
The estimated award value is $100 million or greater. The incumbent contractor is ThinkHP JV. Points of contact are Brian Humes, Contracting Officer (brian.humes@cms.hhs.gov, 410-786-6898), and Mark Broccolino, Division Director for Training, Quality and Content (mark.broccolino@cms.hhs.gov, 410-786-6128).
Forecast text
New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading
practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
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