Contact Center Training and Content (CTC)
Forecast New Requirement Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services is procuring Contact Center Training and Content (CTC) services as a new award, with an estimated solicitation release on April 1, 2027 and award on September 1, 2027. The CTC contractor must maintain current knowledge of the Medicare program including Parts A, B, C, and D; Durable Medical Equipment; and industry leading practices for contact center operations, as well as knowledge of the Affordable Care Act and its Marketplace program.
The estimated award value is a minimum of $100 million. The incumbent contractor is ThinkHP JV. Inquiries should be directed to Brian Humes, Contracting Officer, at brian.humes@cms.hhs.gov or (410) 786-8898, or Mark Broccolino, Division Director of Training, Quality and Content, at mark.broccolino@cms.hhs.gov or (410) 786-6128.
Forecast text
New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading
practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
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