Contact Center Training and Content (CTC)
Forecast New Requirement Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- Not on record
Forecast facts
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services (CMS), within the Department of Health and Human Services, forecasts a new requirement for Contact Center Training and Content (CTC), with an estimated solicitation release on 2027-04-01 and an estimated award on 2027-09-01. The CTC contractor must maintain current knowledge of the Medicare program, including Parts A, B, C, and D, Durable Medical Equipment (DME), and trends and industry-leading practices for contact center operations, and must also possess knowledge of the ACA and its Marketplace program. The set-aside is to be determined, and the incumbent contractor is ThinkHP JV.
The estimated minimum award value is $100 million. Mark Broccolino, Division Director of the Division of Training, Quality and Content (DHHS/CMS/OC/CCOG/DTQC), is reachable at mark.broccolino@cms.hhs.gov or +14107866128, and Brian Humes, Contracting Officer, is reachable at brian.humes@cms.hhs.gov or +14107868898.
Forecast text
New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading
practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
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