Contact Center Training and Content (CTC)
Forecast New Requirement Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Forecast number
- 270416
- Points of contact
Forecast details come from CMS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services will issue a competitive solicitation on April 1, 2027 for a Contact Center Training and Content contractor to maintain current knowledge of the Medicare program (Parts A, B, C, and D), Durable Medical Equipment, and the ACA Marketplace program, with award anticipated September 3, 2027. The successful contractor must demonstrate expertise in Medicare program operations, industry-leading contact center practices, and ACA Marketplace regulations.
The estimated award value is a minimum of $100 million under a Cost Plus Award Fee contract with a five-year period of performance beginning September 21, 2027. The current fiscal year value range is $20 million to $50 million. Brian Humes, Contracting Officer at CMS, and Mark Broccolino, Division Director of Training, Quality and Content within the Division of Learning & Development, serve as points of contact; the incumbent is ThinkHP JV.
Forecast text
New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading
practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
On GovTribe
Work this forecast
- Track it in your pipeline
- Find teaming partners
- Similar forecasts
- Ask GovTribe AI about this forecast