Contact Center Training and Content (CTC)
Solicited New Requirement Updated
See the pre-solicitation posted .
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Forecast number
- 260172J
- Points of contact
Forecast details come from CMS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services is procuring Contact Center Training and Content (CTC) services as a new competitive award, with an estimated solicitation release on April 1, 2027, and award on September 3, 2027. The CTC contractor must maintain current knowledge of the Medicare program including Parts A, B, C, and D; Durable Medical Equipment (DME); industry leading practices for contact center operations; and the Affordable Care Act and its Marketplace program.
The estimated award value is at least $100 million under a Cost Plus Award Fee structure, with a five-year period of performance beginning September 21, 2027. The incumbent contractor is ThinkHP JV. Contact the Contracting Officer, Brian Humes, at brian.humes@cms.hhs.gov or 410-786-6898, or Mark Broccolino, Division Director of Training, Quality and Content, at mark.broccolino@cms.hhs.gov or 410-786-6128.
Forecast text
New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading
practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
Solicitations
| Notice | Posted |
|---|---|
| Pre-Solicitation |
Solicitation files
| File | Type | Posted |
|---|---|---|
| CMS Content Training Sources Sought 260172J Amend 1.pdf | ||
| CMS Content Training Sources Sought 260172J.pdf |
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