Computer Aided Dispatch (CAD) System
Forecast New Requirement Updated
- Agency
-
Secret Service
Department of Homeland Security
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Washington, DC
- Forecast number
- F2026074530
- Points of contact
-
- Angelique D. Tossie a.tossie@usss.dhs.gov (202) 635-5271
- Jade Gaston jade.gaston@usss.dhs.gov (202) 503-6876
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The U.S. Secret Service, part of the Department of Homeland Security, forecasts a new requirement for an integrated next-generation Computer Aided Dispatch (CAD) system and real-time situational awareness platform, with estimated solicitation release on June 30, 2027 and estimated award on September 20, 2027. The system must combine assistive AI and advanced geospatial capabilities in a single unified solution, support both cloud SaaS and on-premises deployments, and provide secure interoperable communications, advanced analytics, asset tracking, and mobile support for field personnel. It must also demonstrate a proven record of interoperability with Arlington County PD, Fairfax County PD, and the District of Columbia Office of Unified Communications while maintaining each agency's unique policies, workflows, permissions, and business rules.
The estimated award value range is $20 million to $50 million under a firm fixed price definitive contract, with an estimated period of performance from September 20, 2027 through September 19, 2032, no set-aside, and NAICS 541512 (Computer Systems Design Services). Work is performed in Washington, DC, and contracting office ERO-PRO procures on behalf of requirements office OPO-UND. Points of contact are Jade Gaston, Contracting Officer (jade.gaston@usss.dhs.gov, (202) 510-4079), and Angelique D. Tossie, Sergeant-Tech, Contract Issues & Payment (a.tossie@usss.dhs.gov, +1 (202) 635-5271), with small business coordinator Kimberly Witcher at pro.smallbusiness@usss.dhs.gov, (202) 836-3519.
Forecast text
The U.S. Secret Service Police force has a need for an integrated next-generation Computer Aided Dispatch (CAD) system and real-time situational awareness platform. The system will enable secure, interoperable communications, advanced analytics, asset tracking, and mobile support for field personnel, all of which are essential for effective incident management and response coordination. The CAD system needs to have the following characteristics: assistive AI, and advanced geospatial capabilities in a single, unified solution. The system will need to support both cloud SaaS and on-premises deployments, ensuring flexibility and compliance with US Secret Service Police security and infrastructure needs. Additionally, the system will need to have a proven record of interoperability with key regional partners in the National Capital Region (NCR) like Arlington County PD, Fairfax County PD, and the District of Columbia Office of Unified Communications to ensure seamless collaboration during joint operations and large-scale events, while maintaining each agencies unique policies, workflows, permissions and business rules configured to meet their individual needs.
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