C5I Service Center Business Operations Performance and Process Management Support

Provide business management, project management, and service management support to the USCG C5I Service Center Business Operations Division. Specific support tasks include:

- Conducting research and analysis to provide strategic, growth planning, and execution consultative guidance

- Assist in assessing strategic landscapes/events impacting Coast Guard C5I service delivery to define, establish, and update long-term strategic objectives

- Assist in developing and supporting Continual Process Improvement (CPI) training products, initiatives, and efforts

- Engage and liaise with organizational stakeholders to include planning, supporting, and facilitating meetings, determining how to solve those stakeholders’ problems, developing COA options, and maintaining work plans

- Providing technical and workflow development support as the organization transitions Enterprise Service Management Platform (ESMP) tools

- Assist in maintaining knowledge assets and knowledge libraries (and other repositories) that facilitate rapid End User access to knowledge assets and artifacts

- Assist in determining and defining knowledge asset metadata needed to inform and support performance / process improvement and knowledge management

- Assist in developing, implementing, and routinely updating performance management systems, metrics frameworks, and toolsets that enable capabilities that monitor, control, visualize, and maintain organizational functionality

- Support and provide guidance in adopting maturity models, including conducting organizational analyses in order to develop, execute, and conduct research and correspondence to maintain action plans detailing steps to adopt maturity models and steps organizational components should take to mature capabilities in alignment with maturity models

- Assist in defining, drafting, developing, and updating governance content and or standard operating procedures (SOP) for organizational functionality, as well as support maintenance and improvement of online SOP repositories in SharePoint Online and other platforms

- Provide consultative guidance and execution support in defining and measuring effectiveness of governance efforts and assets, and in continually improving governance effectiveness over time

- Perform data Extract-Transform-Load (ETL) procedures on disparate data sources, including supporting engagements with both internal and external organizational components in order to consolidate, condition, and validate data, enabling effective performance management for organizational processes, services, and products

- Recommend, develop, and assist in implementing strategies and action plans that optimize adoption and effective management of organizational changes

- Provide a Database Administrator (DBA) to assist in managing a Structured Query Language (SQL) server(s), developing/running Extract/Transform/Load (ETL) processes, support development of organizational Data Warehouses and high-quality database solutions using practices and standards proven effective in Government and industry database administration applications

- Assist in developing and updating Service Strategy and Management Plans including Service Prioritization, Risk Analysis and Mitigation, Operational Impact, Service economics and Return on Investments (ROI) Calculations