Business Process Improvement and Management Support Services
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $10,000,000 to $20,000,000
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2025071546
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Citizenship and Immigration Services is recompeting a Business Process Improvement and Management Support Services contract set aside for Service-Disabled Veteran-Owned Small Businesses under OASIS+ Small Business, with solicitation release estimated for March 20, 2026, and award anticipated September 30, 2026. The requirement encompasses executive consulting, program and project management support, Agile implementation and facilitation, business process optimization, operational readiness and deployment support, data analytics and decision support, strategic communications and change management, and technology integration and testing across the Verification Division and Field Operations Directorate.
The estimated award value ranges from $10,000,000 to $20,000,000 for a three-year period of performance from September 30, 2026, through September 29, 2029, under OASIS+ Management and Advisory Domain (CLIN 10101), with work performed at Camp Springs, Maryland. The requirements contact is Sumira Osterman at sumira.s.osterman@uscis.dhs.gov or (202) 422-2456, and the contracting officer is Eric Bishop at eric.m.bishop@uscis.dhs.gov or (802) 872-4696.
Forecast text
2/13/2026: Update Estimated Solicitation Release Date
USCIS has a requirement for streamlining and improvement Business Operations and information technology investments. This requirement includes executive consulting, program/project management support, Agile adoption, governance support, and technology integration across the Verification Division (VER) and the Field Operations Directorate). The requirement also includes facilitating cross-functional collaboration among USCIS offices and external agencies, implementing Agile methodologies, and supporting data-driven decision-making. Additionally, the requirement involves facilitating strategic planning, policy and process improvements, and data analytics. USCIS’ requirement encompasses the following areas: (1) Program and Project Management, (2) Agile Implementation and Facilitation, (3) Business Process Optimization, (4) Operational Readiness and Deployment Support, (5) Data Analytics and Decision Support, (6) Strategic Communications and Change Management, (7) Technology Integration and Testing.
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