Wounded Warrior Call Center & M4L

Awarded Vendors: KSA Integration. Contract Award Dollar Amount: $6,999,763.68. Contract Award Date: 2018-09-04.

This is a Request for Proposal (RFP) for professional services to provide 24/7/365 centralized call center assistance service support to all active duty, separated, and retired wounded, ill or injured (WII) Marines, Sailors attached to Marine Corps units, and their family members.

This service supports the Marine Corps Wounded Warrior Regiment's (WWR) Recovery Care Program (RCP), Wounded Warrior Call Center (WWCC). The WWCC uses phone calls, emails, text messages, social media, non-medical case managers, and Field Service Representatives (FSR) to communicate with wounded, ill, and injured (WII) Marines to ensure the appropriate delivery of healthcare, benefits, and WWR support. The target populations for this service includes all active duty, separated, and retired WII Marines, Sailors attached to Marine Corps units, and their family members. The responsible office for this service is the WWR. This effort also assists the Marine For Life (M4L) Network which connects transitioning Marines and their family members to education resources, employment opportunities, and other veteran services that aid in their career and life goals outside of military service. This effort facilitates connection with potential employers, schools, and veteran resources that have opportunities available. The target population for this service includes all Marines and Sailors attached to Marine Corps units, and their family members.

This requirement will be Firm Fixed Price (FFP). The Period of Performance (POP) will be for a base period of twelve (12) months with a twelve (12) month option period. Included is a six (6) month Option to Extend Services clause IAW FAR 52.217-8. Responsible SDVOSB sources who are registered in the System for Award Management (SAM) website and use NAICS code 624190 may submit proposals at this time for evaluation. Additional information, to include evaluation criteria and instructions are attached within the official RFP.

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Added: Jun 04, 2018 2:54 pm Modified: Jun 21, 2018 3:11 pmTrack Changes

This is a Request for Proposal (RFP) for professional services to provide 24/7/365 centralized call center assistance service support to all active duty, separated, and retired wounded, ill or injured (WII) Marines, Sailors attached to Marine Corps units, and their family members.

This service supports the Marine Corps Wounded Warrior Regiment's (WWR) Recovery Care Program (RCP), Wounded Warrior Call Center (WWCC).  The WWCC uses phone calls, emails, text messages, social media, non-medical case managers, and Field Service Representatives (FSR) to communicate with wounded, ill, and injured (WII) Marines to ensure the appropriate delivery of healthcare, benefits, and WWR support.  The target populations for this service includes all active duty, separated, and retired WII Marines, Sailors attached to Marine Corps units, and their family members.  The responsible office for this service is the WWR. This effort also assists the Marine For Life (M4L) Network which connects transitioning Marines and their family members to education resources, employment opportunities, and other veteran services that aid in their career and life goals outside of military service.  This effort facilitates connection with potential employers, schools, and veteran resources that have opportunities available.  The target population for this service includes all Marines and Sailors attached to Marine Corps units, and their family members.

This requirement will be Firm Fixed Price (FFP). The Period of Performance (POP) will be for a base period of twelve (12) months with a twelve (12) month option period. Included is a six (6) month Option to Extend Services clause IAW FAR 52.217-8. Responsible SDVOSB sources who are registered in the System for Award Management (SAM) website and use NAICS code 624190 may submit proposals at this time for evaluation. Additional information, to include evaluation criteria and instructions are attached within the official RFP.  

THIS IS A SYNOPSIS for professional services prepared in accordance with the format in FAR Part 5.207, as supplemented with additional information included in this notice. THIS IS A PRESOLICITATION NOTICE ONLY AND NOT A SOLICITATION OR REQUEST FOR PROPOSAL (RFP) DOCUMENT. PROPOSALS ARE NOT BEING SOLICTED OR ACCEPTED AT THIS TIME. CONTRACTORS SHOULD FOLLOW THE INSTRUCTIONS BELOW.

Solicitation number M00264-18-R-0020 will be issued as a Request For Proposal (RFP) at a later date. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-66 and DFARS Publication 20130419. This will be a Set-Aside for Service Disabled Veteran Owned Small Business (SDVOSB) only and pursuant to the procedures outlined in FAR Part 15, "Contracting By Negotiation." The North American Industrial Classification System (NAICS) code for this requirement is 624190 with a size standard of $11,000,000.00. As defined in FAR 22.1101 - Applicability, the Service Contract Act (SCA) of 1965 does not apply to this effort as staff employed are regarded as "administrative and professional" employees. A further definition of "professional" employee is provided in 29 CFR 541.

This procurement is to provide services capable of supporting the Marine Corps Wounded Warrior Regiment's (WWR) Recovery Care Program (RCP), Wounded Warrior Call Center (WWCC). The WWCC uses phone calls, emails, text messages, social media, non-medical case managers, and Field Service Representatives (FSR) to communicate with wounded, ill, and injured (WII) Marines to ensure the appropriate delivery of healthcare, benefits, and WWR support. The target populations for this service includes all active duty, separated, and retired WII Marines, Sailors attached to Marine Corps units, and their family members. The responsible office for this service is the WWR. This effort also assists the Marine For Life (M4L) Network which connects transitioning Marines and their family members to education resources, employment opportunities, and other veteran services that aid in their career and life goals outside of military service. This effort facilitates connection with potential employers, schools, and veteran resources that have opportunities available. The target population for this service includes all Marines and Sailors attached to Marine Corps units, and their family members.

This requirement will be Firm Fixed Price (FFP). The Period of Performance (POP) will be for a base period of twelve (12) months with a twelve (12) month option period. Included is a six (6) month Option to Extend Services clause IAW FAR 52.217-8. It is estimated that a formal RFP for this effort will be posted to https://www.fbo.gov on or about June 19, 2018 and may be searched using solicitation # M0026418R0020. Responsible SDVOSB sources who are registered in the System for Award Management (SAM) webiste and use NAICS code 624190 may submit poposals at this time for evaluation. Additional information, to include evaluation criteria and instructions will be included in the formal RFP at such time.

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Added: Jun 04, 2018 2:54 pm  

THIS IS A SYNOPSIS for professional services prepared in accordance with the format in FAR Part 5.207, as supplemented with additional information included in this notice. THIS IS A PRESOLICITATION NOTICE ONLY AND NOT A SOLICITATION OR REQUEST FOR PROPOSAL (RFP) DOCUMENT. PROPOSALS ARE NOT BEING SOLICTED OR ACCEPTED AT THIS TIME. CONTRACTORS SHOULD FOLLOW THE INSTRUCTIONS BELOW.

Solicitation number M00264-18-R-0020 will be issued as a Request For Proposal (RFP) at a later date. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-66 and DFARS Publication 20130419. This will be a Set-Aside for Service Disabled Veteran Owned Small Business (SDVOSB) only and pursuant to the procedures outlined in FAR Part 15, "Contracting By Negotiation." The North American Industrial Classification System (NAICS) code for this requirement is 624190 with a size standard of $11,000,000.00. As defined in FAR 22.1101 - Applicability, the Service Contract Act (SCA) of 1965 does not apply to this effort as staff employed are regarded as "administrative and professional" employees. A further definition of "professional" employee is provided in 29 CFR 541.

This procurement is to provide services capable of supporting the Marine Corps Wounded Warrior Regiment's (WWR) Recovery Care Program (RCP), Wounded Warrior Call Center (WWCC).  The WWCC uses phone calls, emails, text messages, social media, non-medical case managers, and Field Service Representatives (FSR) to communicate with wounded, ill, and injured (WII) Marines to ensure the appropriate delivery of healthcare, benefits, and WWR support.  The target populations for this service includes all active duty, separated, and retired WII Marines, Sailors attached to Marine Corps units, and their family members.  The responsible office for this service is the WWR. This effort also assists the Marine For Life (M4L) Network which connects transitioning Marines and their family members to education resources, employment opportunities, and other veteran services that aid in their career and life goals outside of military service.  This effort facilitates connection with potential employers, schools, and veteran resources that have opportunities available.  The target population for this service includes all Marines and Sailors attached to Marine Corps units, and their family members.

This requirement will be Firm Fixed Price (FFP). The Period of Performance (POP) will be for a base period of twelve (12) months with a twelve (12) month option period. Included is a six (6) month Option to Extend Services clause IAW FAR 52.217-8. It is estimated that a formal RFP for this effort will be posted to https://www.fbo.gov on or about June 19, 2018 and may be searched using solicitation # M0026418R0020. Responsible SDVOSB sources who are registered in the System for Award Management (SAM) webiste and use NAICS code 624190 may submit poposals at this time for evaluation. Additional information, to include evaluation criteria and instructions will be included in the formal RFP at such time.