The Department of the Army Materiel Command Contracting Command Detroit Arsenal is seeking to procure Microsoft Windows 11 phone support services specifically for Systems Administrators at the Anniston Army Depot. The contractor, identified as Dematic, will be required to provide remote technical support services to help system administrators with Windows 11-related issues and troubleshooting. This procurement falls under the NAICS code 513210 for Software Publishers and PSC category DA01 for IT and Telecom Business Application/Application Development Support Services, indicating the labor-intensive nature of the support services. The solicitation was posted on August 26, 2025, with responses due by September 9, 2025, providing potential contractors with a two-week window to submit their proposals. The evaluation criteria and specific qualification requirements are not detailed in this notice, though the services appear to be specialized technical support requiring expertise in Microsoft Windows 11 operating systems.

This opportunity does not utilize any set-aside designations, making it open to all eligible contractors regardless of size or socioeconomic status. The current contractor or incumbent appears to be Dematic, though it is unclear whether this represents an existing contract modification or a new competitive procurement. No specific award values, budget ranges, or contract quantities are provided in the solicitation notice. The place of performance is designated as 7 Frankford Avenue, Anniston, Alabama 36201, which corresponds to the Anniston Army Depot location where the supported Systems Administrators are based. The timeline for service delivery and duration of the support contract are not specified in the available details, though the remote nature of the phone support suggests ongoing technical assistance rather than a one-time delivery of goods or services.

Win11 Remote Support

Opportunity facts

About this opportunity

Notice text

Work this opportunity