Web. mil Support Services
Closed Special Notice Posted
- Solicitation number
- HQ0516-FY-25-0001
- Agency
-
Defense Media Activity
Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Maryland 20755, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Media Activity (DMA) has issued a Special Notice for Web Enterprise Business Support Services, seeking a contractor to provide comprehensive web hosting and technical support for DoD public-facing websites. The notice focuses on supporting the WEB.mil component, which currently hosts websites for various Department of Defense entities. The government is preparing to transition from the legacy American Forces Public Information Management System (AFPIMS) to a new WEB NextGen content management system by September 30, 2027. This contract opportunity is designed to establish a fully functioning web enterprise business operations center that can deliver professional, technical, and business services across multiple domains. The notice is categorized under NAICS code 541512 for Computer Systems Design Services and is set aside for total small business participation.
Contractors must provide a comprehensive suite of services including cloud infrastructure, Global Content Delivery Network (GCDN) management, software development, cybersecurity, and 24/7 technical support. The objective is to support approximately 9,000 users with a service desk operating from 7:00 AM to 9:00 PM ET on weekdays and 9:00 AM to 5:00 PM ET on weekends. Eligibility requires previous IT contract experience valued at $30 million or more, with demonstrable cloud architecture capabilities and preferably Adobe Certified Partner credentials. Interested contractors must submit a maximum 10-page capability statement detailing their ability to meet the extensive requirements, which include maintaining 99.999% GCDN uptime, managing migrations between content management systems, and ensuring compliance with federal regulations and cybersecurity standards. Questions from potential bidders were due by January 6, 2025, with final responses to the sources sought notice due by February 6, 2025.
Notice text
The Contractor shall provide a fully functioning best in class Web Enterprise Business operations center and other support requirements as deemed necessary by DMA and other government entities. The scope of this contract is to provide professional, technical, and business services to support all information systems supporting the DMA WEB.mil component and DMA customers. This includes all professional labor services and commodity required to execute this objective, including Cloud, software-as-a-service, Global Content Delivery Network (GCDN) labor and commodity, software subscriptions, collaborative communication platform, Learning Management System (LMS) and training, migration operations, infrastructure operations, provide security, threat log reporting, code scanning, metrics reporting, accessibility reporting, software development and maintenance, customer relations management, program management, project management, security, analysis, continual vulnerability assessments, support to service desk operations, 24/7 technical support, Risk Management Framework compliance and other legal and regulatory compliance as well as transition. Furthermore, this effort will support the reasonable growth of the GCDN.
The WEB.mil component provides hosting capability and related support (e.g., network administrators, developers, software licenses, tools, media subscriptions) to all US Department of Defense (DoD) public-facing, non-authenticated website customers and DMA customers. WEB.mil is preparing for the transition from the legacy American Forces Public Information Management System (AFPIMS) website hosting content management system (CMS) to WEB NextGen (CMS). The DoD Deputy Secretary of Defense has directed that AFPIMS be sunset by September 30, 2027 with all existing websites migrated and fully functional on WEB NextGen by then. A list of websites currently hosted by WEB.mil is located at https://www.web.dma.mil.
The Contractor shall provide labor and commodity, including product and documentation deliverables, that comply with Federal laws, regulations, and policies identified by the Task Manager and COR (e.g., DoD regulations, DoD Security Technical Implementation Guides (STIGs), TASKORD’s, Federal Risk and Authorization Management Program, Cybersecurity, and DMA and DISA policy requirements).
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