Vocera Premier Support and Professional Services

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This is a combined synopsis/solicitation for commercial items prepared in accordance with Federal Acquisition Regulation (FAR) in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested. This solicitation is issued as a Request for Quote (RFQ); the solicitation number is 36C10B19Q0016 (see attached document: 36C10B19Q0016).

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA) has a requirement for the renewal of software maintenance and technical support for brand name Vocera Communication System software licenses, server maintenance, and Premier Plus Support Services to support the Hampton VAMC. The Contractor shall provide premier support services and professional services (one On-Site System Administrator) for Session Initiation Protocol Telephony, 6-ports, 300-User Enterprise License, 50-User Enterprise Add-on License, Vocera Collaboration Suite, 25 Licenses, and 3-prt Vocera Messaging Interface (VMI) Module Licenses. Contractor support also includes: data and device management; software management; deployment optimization; training orientation management; issue escalation management; report management; end user satisfaction; messaging server administration; and Engage server administration.

The North American Industrial Classification System (NAICS) code for this effort is 334220.

This solicitation shall close on October 15, 2019 at 12PM NOON EST. Questions shall be submitted via email to Robin Robinson, Contract Specialist, at robin.robinson2@va.gov, and Contracting Officer, Heather Paragano, at Heather.Paragano@va.gov, no later than 12:00pm Noon EST on October 15, 2019. Please include the solicitation number, 36C10B19Q0016 in the subject line. The Government shall coordinate a response. Questions directed to the end user/customer are prohibited.