Video Collaboration Systems Rooms Maintenance and Support Services

The Department of the Navy Naval Supply Systems Command (NAVSUP) is conducting market research through a Request for Information (RFI) to identify contractors capable of providing video collaboration systems maintenance and support services, with responses due September 24, 2026, and anticipated solicitation issuance thereafter.

Work encompasses preventive and corrective maintenance, new installations and de-installations, technical support, configuration, and Move Add Change (MAC) services for approximately 50 video collaboration systems facilities across NAVSUP Enterprise locations in both Continental United States (CONUS) and Outside Continental United States (OCONUS) areas, with primary performance in Mechanicsburg, Pennsylvania, and designated local performance regions in Norfolk and Yorktown, Virginia areas. The contractor shall staff and operate a Maintenance and Technical Assistance Center with a toll-free help desk available 12 hours per day, 5 days per week (0700–1900 Eastern Time), and achieve 2-business-hour response times and 8-business-hour completion for CONUS sites (24 consecutive hours for OCONUS sites).

All contractor personnel must obtain SECRET clearances and pass background investigations (minimum Tier 3) and hold current Crestron, AMX, and CISCO certifications with minimum 3 years' experience in IP video collaboration systems maintenance. The anticipated contract period is one 12-month base period with four 12-month option periods and one optional period up to six months, with performance expected to begin on or about March 25, 2027. Interested parties must submit a Statement of Technical Capabilities not exceeding 10 pages addressing 11 specific capability questions, including facility design, past performance with verifiable contacts, technician certifications, regional presence, suggested GWAC or IDIQ vehicles, labor rates, NAICS recommendations, facility clearance credentials, and CONUS/OCONUS experience. Small Business firms are encouraged to participate and should indicate socio-economic status and subcontracting interest.