VA Human Centered Design Professional Support Services
Closed Pre-Solicitation Posted
- Solicitation number
- 36C10X25Q00XX
- Agency
-
VA Strategic Acquisition Center Frederick
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Frederick, Maryland, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Strategic Acquisition Center Frederick is seeking human-centered design professional support services through a Sources Sought notice for its Veterans Experience Office (VEO). The contract aims to enhance customer and employee experiences across VA by providing comprehensive design and research services utilizing methodologies like human-centered design, Six Sigma, and trauma-informed approaches. Contractors will be expected to conduct ethnographic research, develop design solutions, create journey maps, process maps, and service blueprints supporting various veteran experience transitions such as moving from active duty to veteran status, applying for benefits, and navigating healthcare services. The solicitation requires contractors to submit detailed information about their core competencies, project management capabilities, and relevant experience by 4:00 PM EDT on Wednesday, April 17, 2025. Potential contractors will need to demonstrate expertise in delivering complex research and design projects that can improve VA service delivery.
The pre-solicitation is specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with potential secondary consideration for Veteran-Owned Small Businesses (VOSB) and small businesses. The contract structure includes one 12-month base period with four additional 12-month option periods, providing potential long-term engagement for the selected contractor. Key deliverables will include weekly portfolio reports, research plans, visual artifacts, design solutions, and monthly progress reports. While specific award values are not explicitly stated, the contract appears focused on professional services within the Administrative Management and General Management Consulting Services NAICS category (541611). The procurement will require key personnel with extensive experience in service design and research, with a focus on creating implementable solutions that can meaningfully improve veteran interactions with VA services and systems.
Notice text
This Sources Sought is issued solely for information and planning purposes – it does not constitute a Request for Quote (RFQ) or a promise to issue an RFQ in the future. This request does not commit the Government to contract for any supply or service whatsoever. Further, the Department of Veterans Affairs is not at this time seeking quotes and will not accept unsolicited quotes.
Offerors are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this SS; all costs associated with responding to this SS will be solely at the interested party’s expense. Not responding to this SS does not preclude participation in any future solicitation, if any is issued.
**Please be brief and confine your responses to the questions asked. **
Please respond by 4:00PM EDT Wednesday, April 17, 2025
Files
| File | Type | Posted |
|---|---|---|
| SOURCES SOUGHT VEO Human Centered Design.docx | DOCX document | |
| SOURCES SOUGHT VEO Human Centered Design.docx | DOCX document |
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