V119--Ride Share for Voc Rehab - COATESVILLE | 542-21-3-6020-0056

Q&A 1

Does the VA have historical data on the most frequently visited locations, estimated distance, average trip length? No, this is a new requirement. Pricing is based on administrative fees.

Will the government provide the contractor with the vehicle preference/requirement on the encrypted email? I.E Wheelchair-Accessible Vehicle, XL Vehicle, Regular Vehicle Yes

How are no-show/ cancelation at the door handled? Must be paid once the driver is on their way to the pick up point. No fee for cancellations prior, except admin. fee

For No Show - Will the vendor need to conduct a price analysis and comparison should the riders still require the transportation services? Yes if driver doesn t show up. Will this be charge under the Service Fee Emergency Rides or Standard Service Fee No Only when we ask for emergency service will the charge apply, not when there is a vendor failure.

How will VA handles Cleaning Fee should a mess caused by the riders and Cancellation Fee will they be deducted from CLIN0003 the set as 1 Lot or a separate line item. Separate Line Item for cost accounting/reconciliation.

How will Lost Items will be handled, there is a standard $15 fee charge to contractor should the lost item is returned by the driver to the riders. This is to compensate the driver for their item. While this may be rare would like to be also be deducted from CLIN0003 set a 1 LOT or a separate line item. Separate Line item for cost accounting/reconciliation.