USAGM NetApp Support Services (CANCELLED)
Closed Solicitation Posted
- Solicitation number
- 951700-24-R-00XI
- Agency
-
US Agency for Global Media
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- District of Columbia 20237, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Agency for Global Media (USAGM) is soliciting NetApp Hardware and Software Support Services through a firm-fixed-price commercial acquisition. The procurement encompasses comprehensive support for NetApp storage infrastructure, including 24/7 technical support, on-site and remote hardware repairs, firmware and software updates, and monthly service reporting. Key requirements include maintaining a minimum NetApp ONTAP software version of 9.7, providing initial support responses within 24 hours, and resolving issues within 7 days to meet service-level agreement compliance. The government intends to award to the responsible offeror submitting the lowest price technically acceptable proposal. Critical deadlines include contractor questions due by March 21, 2025 at 12:00 PM EST, anticipated agency responses by March 24, 2025, and proposals due by March 26, 2025 at 12:00 PM EST.
This solicitation (Solicitation No. 951700-24-R-00XI) carries no set-aside designation and involves no identified incumbent contractors in the available documentation. The contract structure includes a base period of 12 months beginning March 31, 2025 and extending through March 30, 2026, with four potential 12-month option periods available for renewal. The government will provide support for four NetApp storage devices located in Washington, DC—specifically two AFF-A300 and two AFF-A220 models—each operating under a 7x24xNBD service level agreement. All work will be performed in Washington, DC 20237, with Sho Ho identified as the technical liaison. It should be noted that this solicitation was cancelled in its entirety as of the posting date due to scope reevaluation.
Notice text
2 versions
Update #2 · Latest ·
The scope of the requirement is being reevualted. Solicitation No. 951700-24-R-00XI is cancelled in it's entirety.
Update #1 ·
The USAGM requires NetApp Support Services. These professional support services that shall enable USAGM-TSI to deliver on the goals of the office and meet the unique needs of its clients and partners. For further detail, plese refer to the documents attached to this request.
Files
| File | Type | Posted |
|---|---|---|
| USAGM NetApp Support Services.pdf | ||
| Netapp_Assets_List031725.xlsx | XLSX spreadsheet |
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