USAC RFP: Customer Service Center and CRM O&M BPO Services
Closed Solicitation Posted
- Solicitation number
- USAC-26-009
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia 20005, United States
- Points of contact
-
- Noor Jalal noor.jalal@usac.org (202) 776-0200
- Anthony Smith anthony.smith@usac.org (202) 916-3486
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Communications Commission (FCC), on behalf of the Universal Service Administrative Company (USAC), is soliciting proposals for Customer Service Center and CRM Operations & Maintenance (O&M) Business Process Outsourcing (BPO) services under Solicitation Number USAC-26-009. USAC, a not-for-profit Delaware corporation appointed by the FCC as the permanent administrator of the Universal Service Fund, seeks to procure comprehensive customer service and customer relationship management support to facilitate its administrative functions overseeing the High Cost, Lifeline, Rural Health Care, and Schools & Libraries support mechanisms. The RFP is issued as a combined synopsis and solicitation in accordance with Federal Acquisition Regulations Part 13 and represents the only solicitation notice; no separate written solicitation will be issued. All communications regarding this opportunity must be directed to USAC's Contracting Office. Proposals are due no later than April 28, 2026, at 11:00 AM ET, with the complete RFP and submission instructions available at http://www.usac.org/about/procurement.
This solicitation is not designated as a set-aside opportunity and is classified under NAICS Code 541990 (All Other Professional, Scientific, and Technical Services) with a PSC Category of R499 (Support – Professional: Other). The notice does not identify any incumbent contractors or provide specific award values or budget ranges, nor does it detail numerical service requirements or timeline parameters for contract performance. The place of performance is identified as Washington, DC 20005. Interested vendors should review the complete RFP documentation on USAC's website to obtain detailed information regarding contract requirements, evaluation criteria, qualifications, and any other specific performance metrics or objectives that will guide the selection process.
Notice text
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted this solicitation on its website. The purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than April 28, 2026, at 11:00 AM ET.
This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Further details provided herein. Proposals shall be submitted no later than April 28, 2026, at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/procurement.
This is a combined synopsis/solicitation issued in accordance with Part 13 of Title 48 of the Code of Federal Regulations (known as the Federal Acquisition Regulations (FAR)). This announcement constitutes the only solicitation; no separate written solicitation will be issued. The solicitation number is USAC-26-009. Proposals are being requested and a separate written solicitation will not be issued. No additional notification will be issued by the FCC. ALL COMMUNICATIONS IN REFERENCE TO THESE OPPORTUNITIES SHALL BE THROUGH USAC'S Contracting Office. The RFP describes the services requested and provides instructions on how to respond. BACKGROUND: USAC is a not-for-profit Delaware corporation. The FCC has appointed USAC as the permanent administrator of the Universal Service Fund (USF) and the universal service support mechanisms (Support Mechanisms): High Cost (HC), Lifeline (LI), Rural Health Care (RHC) and Schools & Libraries (SL) as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations. As part of its administrative function, USAC performs, subject to FCC oversight, the billing, collection, and disbursement functions associated with the USF and the Support Mechanisms. Additional information concerning USAC and its administration of the USF and Support Mechanisms can be obtained from USAC's website located at: www.usac.org.
The purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than April 28, 2026, at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/procurement.
THIS IS NOT A PROCUREMENT BY A FEDERAL AGENCY, GOVERNMENT CORPORATION, GOVERNMENT CONTROLLED CORPORATION OR OTHER ESTABLISHMENT IN THE EXECUTIVE BRANCH OF THE UNITED STATES GOVERNMENT. THE CONTRACT AWARDED AS A RESULT OF THIS RFP WILL NOT BE A SUBCONTRACT UNDER A FEDERAL PRIME CONTRACT TO USAC.
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