Unlimited Fax, SMS, messaging and synthesized voice messages. Groupware work queue features for with granular permissions configurable buy user

STATEMENT OF WORK
Secure Fax Services for Naval Hospital Jacksonville
Required fax service comprised of the following:
HIPAA compliant messaging
High availability, secure data center;
A service delivery model built on key IT disciplines
Established response and escalation procedures
Experienced engineers and support personnel
Naval Hospital Jacksonville requires a fax service which allows our military organizations to easily send faxes from the secure email system with a fax service application. Information to be transmitted includes PHI, billing invoices, and contracts. No storage limits on the email and the archives must never be deleted unless authorized.
We require a 24x7 staff availability and serviceability by providing extensive redundancy and proactive monitoring of system level events.
Help desk services that are available at any time to assist with questions or problems
OUTBOUND FAX
Require service to securely send domestic and international faxes from desktop via a web-based email system provided as part of the service. Sending a fax via an e-mail message or accessing a secure web-based portal. As messages are received, the content, including attachments, is converted to fax format and then delivered to the specified fax number or broadcast list. Supported attachments must include: Microsoft Office, Microsoft Visio, XPS, Text, Adobe Acrobat, PCL, Postscript, HTML RTF, TIFF JPEG BMP.
Delivery and Confirmation
After successful delivery, a confirmation message must be automatically returned to the sender.
If the fax cannot be delivered after automatic retries, a cancellation message must be returned to the sender
Cover Pages
A default cover page must be automatically provided as part of the service. This page will include the originator, recipient, date, time, subject and number of pages. Custom cover pages available on request.
INBOUND FAX
Ability to receive faxes that are viewable in our secure web-based message portal or as e-mail messages. Inbound Fax that is transparent to the sender. Recipients will be assigned their own fax number, and faxes received at that number are automatically forwarded in graphical format to the appropriate e-mail address. The fax can be viewed with any PDF or TIFF file reader such as Adobe Acrobat or Windows Picture and Fax Viewer.
Must be HIPPA compliant for fax communications, consolidation of inbound faxes to a single mailbox, forwarding of fax messages to other mailboxes , electronic archiving of fax images for storage.
The current fax numbers must remain the same to ensure continuity of services to maintain patient medical history. Currently, referrals processed for network providers by TRICARE EAST, Managed Care Support Contractor (Humana) include the fax number to send patent clinical notes after patients appointments. If fax numbers are changed the current Memorandum of Understanding TRICARE East would require updating. Referrals processed prior to October 1, 2018 would contain the current fax numbers, referrals processed are valid for one year If these numbers are not available after October 1, 2018 the Military Treatment Facility would not receive clinical notes which could result in delay of care or patent harm.
Naval Hospital Jacksonville, 866-230-7952
Naval Branch Health Clinic Albany, 866-249-9967
Naval Branch Health Clinic Key west, 866-467-5868
Naval Branch Health Clinic Kings Bay, 866-465-7137 Naval Branch Health Clinic Mayport, 866-469-5525
Period of Performance:
Base year: 1 Oct 2018 â€" 30 Sept 2019
Option 1: 1 Oct 2019 â€" 30 Sept 2020
Option 2: 1 Oct 2020 - 30 Sept 2021
Option 3: 1 Oct 2021 - 30 Sept 2022
Option 4: 1 Oct 2022 â€" 30 Sept 2023
.