Unify Systems Annual and Preventative Maintenance (Guam)

SOURCES SOUGHT 

FOR 

Unify Systems Annual and Preventative Maintenance

THIS IS A MARKET RESEARCH/SOURCES SOUGHT NOTICE SEEKING INFORMATION ONLY. THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY SEEKING RESPONSES IN ORDER TO DETERMINE PARTICIPATION IN THIS ACQUISITION. THIS IS NOT A SOLICITATION/REQUEST FOR PROPOSAL. THIS SHOULD NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT TO ISSUE A SOLICITATION OR ULTIMATELY AWARD A CONTRACT, NOR DOES IT RESTRICT THE GOVERNMENT TO A PARTICULAR ACQUISITION APPROACH OR OTHERWISE REIMBURSE RESPONDENTS FOR ANY COSTS INCURRED IN PREPARATION OF A RESPONSE TO THIS NOTICE. 

Unify OpenScape Xpert Dispatch Solution; ANNUAL SUPPORT: 

The contractor shall provide all personnel, equipment, tools, supervision, and other items and/or services necessary to maintain the UNIFY Phone System at Andersen Air Force Base, Guam.

The contractor will resolve and/or diagnose system discrepancies including System design, Installation and maintenance on the HiPath 4000 V5/6, HiPath Dispatch V3, OpenScape, DAKS conferencing V5/6, CSI radio interface, ASC voice recorder, ELO Touch computer and all associated 3rd party items (PTT Hand/Headsets, Speakers, UPS, cabling).

The contractor will provide Preventive Maintenance services on a monthly basis.

The preventative maintenance solution needs to cover hardware and software warranty and maintenance support for the length of the contract, be responsible for maintaining the system at current approved software loads, replace defective hardware, and perform all labor to maintain and replace. Any replacement equipment provided by the company as part of this contract will be warranted throughout the term of the contract. The installation effort and workmanship will be the sole responsibility of the company throughout the term of the contract.

The anticipated NAICS Code is 541513, Computer Facilities Management Services

This Sources Sought is issued solely for information and planning purposes only and is not a Request for Proposals or Quotes (RFP or RFQ) or an obligation on the part of the Government to acquire any services. Responses to this source sought are not offers and cannot be accepted by the Government to form a binding contract. The Government reserves the right to determine how it should proceed as a result of this notice. Furthermore, those who respond to this source sought should not anticipate feedback with regard to its submission. The Government will not pay any cost incurred in response to this source sought. All costs associated with responding to this source sought will be solely at the responding party's expense. The information provided in this source sought is subject to change and is not binding on the Government. Please carefully review the attachments and respond according to the directions stated below. Documentation of technical expertise and capability must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area of expertise, certification, authorization and experience to compete for this acquisition. It is imperative that business concerns responding to this notice articulate their capabilities clearly and adequately. Responses to this notice are strictly voluntary. 

Please include the following in your response:  

1. Name of company

2. Primary Point of Contact 

3. Institution or organization affiliation 

4. Email address 

5. Phone number 

6. Company's business size and CAGE/UEI codes 

Do NOT include the following in the response: 

1. Do not submit formal proposals or offers;

2. Do not submit requests to be considered for award or to be notified of a future solicitation; 

3. Do not submit requests to be added to a mailing or distribution list; 

4. Do not submit questions or comments not related to this sources sought;

5. Do not respond via telephone. 

How to Submit Responses:  

1. Submit the required information to Mr. Joseph Taijeron, Contract Specialist, at joseph.taijeron.1@us.af.mil and Ms. Lauren Reyes, Contracting Offer, at lauren_renee.reyes.2@us.af.mil.

Please include "SOURCES SOUGHT – Unify Systems Annual and Preventative Maintenance" in the e-mail subject line. 

1. If you have any questions regarding this sources sought, please submit them via e-mail. 

2. The sources sought closing date is 15 August 2024, at 1100 AM ChST.