U. S. Coast Guard (USCG) National Maritime Center (NMC) Contact Center Bridge
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 70Z02326FNMCR0001
- Agency
-
Coast Guard
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA18D0064-70Z02326FNMCR0001 Federal contract award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R799 Support- Management: Other
- Place of performance
- Martinsburg, West Virginia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Coast Guard National Maritime Center (NMC) issued a Limited/Sole Source Justification Notice on November 21, 2025, for customer service support operations at its Contact Center in Martinsburg, West Virginia. Insight Technology Solutions, LLC was awarded a one-year task order with two six-month option periods under contract 47QRAA18D0064 to continue providing essential contact center services, including customer service support, mariner inquiries management, and Merchant Mariner Credentials processing. The justification for sole source contracting stems from the USCG's transition to a new phone and contact system, requiring continuity with the incumbent contractor to ensure uninterrupted service delivery during this critical infrastructure upgrade. The current task order expires on November 30, 2025, with the government planning to conduct a competitive solicitation for subsequent contract services by April-May 2027. While the specific dollar value of the award was not disclosed in the posting, the firm-fixed price contract represents a vital operational necessity to maintain the NMC's mission-critical functions and support compliance with international maritime conventions.
Notice text
Posting of Limited Sources Justification.
Services include Customer Service Support for the U.S. Coast Guard (USCG) National Maritime Center (NMC) Contact Center in Martinsburg, WV.
Awarded contract 47QRAA18D0064 to unknown vendor for unknown amount on 2025-11-20.
Files
| File | Type | Posted |
|---|---|---|
| LSJ - NMC ContactCenterFollowOn_Redacted.pdf |
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