TRIM Software Perpetual License and Help Desk Support
Closed Solicitation Posted
- Solicitation number
- HSFEHQ-11-R-0066
- Agency
-
FEMA Mitigation Section
Federal Emergency Management Agency, Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 443120 Computer and Software Stores
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
3 versions
Update #3 · Latest ·
All TRIM helpdesk support can be telecommunicated. Support troubleshooting calls for Hewlett Packard (HP TRIM) may be provided from any location in the U.S.A.
Update #2 ·
•· All Maintenance and Support is provided directly from Hewlett Packard.
•· Calls may vary based on the need for support - estimate (1) call each quarter.
Update #1 ·
TITLE/BRIEF DESCRIPTION: TRIM Software Perpetual Licenses and Help Desk Support
SAID NUMBER: 103508707271
PERIOD OF PERFORMANCE:
August 1, 2011 - July 31, 2012
CONTRACT TYPE: Firm Fixed Price
STATEMENT OF WORK |
1. Project Overview FEMA Mitigation Division is seeking perpetual licenses and helpdesk support for TRIM Regions and Headquarters personnel. |
2. Statement of Work (SOW) Assist FEMA with the following tasks to meet its maintenance and upgrade objectives for the scope of work under this SOW: |
Annual Upgrade/Maintenance: The Core Maintenance is provided for the number of current seat licenses purchased (370). Included is the Guest Gateway Logins, Workflow, Document Content Indexing, Workgroup Document Caching, Space Management and ice. |
3. Completion Criteria The work performed under this SOW will be complete when the services described herein are delivered. Approval via email will be required prior to the commencement of work defined in this SOW. |
4. Terms of Engagement This engagement is offered on a Firm Fixed Price basis. Payment terms are net 30 days from invoice date. |
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