Title IV Aid Delivery - Ombudsman Case Tracking and Case Intake Support
Awarded Award Notice Posted
- Solicitation number
- ED-FSA-13-R-0001
- Agency
- Office of Federal Student Aid Department of Education
- Awarded
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561499 All Other Business Support Services
- PSC
- Not on record
- Place of performance
- US Department of Education FSA - Acquisitions, 830 First Street NE- Suite 91F3 Washington, District of Columbia 20202, United States
Notice details come from SAM.gov. Updated .
Notice text
4 versions
Update #4 · Latest ·
Added: Mar 26, 2013 3:52 pm Modified: Apr 17, 2013 8:07 amTrack Changes
The U.S. Department of Education (Department), Office of Federal Student Aid (FSA), will be conducting Phase I of a two-phase solicitation in accordance with the procedures in the Department of Education Acquisition Regulation (EDAR) Subpart 3415.302-70. The solicitation will be posted no later than Monday April 22, 2013.
The objective of this acquisition is to obtaining contractor support for the following Ombudsman support functions:
- To provide call intake, case work, and customer response/survey services for new and existing contacts to the FSA Ombudsman Group.
- To provide operation/maintenance (O&M) and web development service to support the Ombudsman Group on its existing Ombudsman Case Tracking System (OCTS) application (with enhancements as needed), as well as the Coalition of Federal Ombudsman website. The current case tracking system (OCTS) is a Commercial Off-The-Shelf (COTS) Oracle/ Siebel Service application (underpinning the OCTS) and enabled through the FSA Virtual Data Center hosting application server and system structure.
- To obtain a vendor proposed substitute Software as a Service (SaaS) case tracking solution. The Department will determine when/if the current Siebel system is transitioned to the proposed SaaS solution.
This procurement will be set-a-side for small businesses under FAR Part 19 and acquired using procedures provided under FAR Part 12. FSA is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, disadvantage small, women-owned small, veteran-owned small and service-disabled veteran owned small business concerns to participate in performance of this contact consistent with its efficient performance.
In teaming arrangements, the Government will consider the leading Contractor’s socioeconomic status as the team’s status.
Only offerors selected in Phase I of this two-phase solicitation process will be provided a copy of the solicitation amendment for Phase II, and only those offerors selected in Phase I will be permitted to submit an offer in Phase II. Selection in Phase I of this solicitation does not constitute, nor guarantee, a contract award.
Update #3 ·
Added: Mar 26, 2013 3:52 pm Modified: Apr 05, 2013 11:12 amTrack Changes
The U.S. Department of Education (Department), Office of Federal Student Aid (FSA), will be conducting Phase I of a two-phase solicitation in accordance with the procedures in the Department of Education Acquisition Regulation (EDAR) Subpart 3415.302-70. The solicitation will be posted no later than April 12, 2013.
The objective of this acquisition is to obtaining contractor support for the following Ombudsman support functions:
- To provide call intake, case work, and customer response/survey services for new and existing contacts to the FSA Ombudsman Group.
- To provide operation/maintenance (O&M) and web development service to support the Ombudsman Group on its existing Ombudsman Case Tracking System (OCTS) application (with enhancements as needed), as well as the Coalition of Federal Ombudsman website. The current case tracking system (OCTS) is a Commercial Off-The-Shelf (COTS) Oracle/ Siebel Service application (underpinning the OCTS) and enabled through the FSA Virtual Data Center hosting application server and system structure.
- To obtain a vendor proposed substitute Software as a Service (SaaS) case tracking solution. The Department will determine when/if the current Siebel system is transitioned to the proposed SaaS solution.
This procurement will be set-a-side for small businesses under FAR Part 19 and acquired using procedures provided under FAR Part 12. FSA is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, disadvantage small, women-owned small, veteran-owned small and service-disabled veteran owned small business concerns to participate in performance of this contact consistent with its efficient performance.
In teaming arrangements, the Government will consider the leading Contractor’s socioeconomic status as the team’s status.
Only offerors selected in Phase I of this two-phase solicitation process will be provided a copy of the solicitation amendment for Phase II, and only those offerors selected in Phase I will be permitted to submit an offer in Phase II. Selection in Phase I of this solicitation does not constitute, nor guarantee, a contract award.
Update #2 ·
Added: Mar 26, 2013 3:52 pm Modified: Mar 27, 2013 8:22 amTrack Changes
The U.S. Department of Education (Department), Office of Federal Student Aid (FSA), will be conducting Phase I of a two-phase solicitation in accordance with the procedures in the Department of Education Acquisition Regulation (EDAR) Subpart 3415.302-70. The solicitation will be posted no later than April 5, 2013.
The objective of this acquisition is to obtaining contractor support for the following Ombudsman support functions:
- To provide call intake, case work, and customer response/survey services for new and existing contacts to the FSA Ombudsman Group.
- To provide operation/maintenance (O&M) and web development service to support the Ombudsman Group on its existing Ombudsman Case Tracking System (OCTS) application (with enhancements as needed), as well as the Coalition of Federal Ombudsman website. The current case tracking system (OCTS) is a Commercial Off-The-Shelf (COTS) Oracle/ Siebel Service application (underpinning the OCTS) and enabled through the FSA Virtual Data Center hosting application server and system structure.
- To obtain a vendor proposed substitute Software as a Service (SaaS) case tracking solution. The Department will determine when/if the current Siebel system is transitioned to the proposed SaaS solution.
This procurement will be set-a-side for small businesses under FAR Part 19 and acquired using procedures provided under FAR Part 12. FSA is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, disadvantage small, women-owned small, veteran-owned small and service-disabled veteran owned small business concerns to participate in performance of this contact consistent with its efficient performance.
In teaming arrangements, the Government will consider the leading Contractor’s socioeconomic status as the team’s status.
Only offerors selected in Phase I of this two-phase solicitation process will be provided a copy of the solicitation amendment for Phase II, and only those offerors selected in Phase I will be permitted to submit an offer in Phase II. Selection in Phase I of this solicitation does not constitute, nor guarantee, a contract award.
Update #1 ·
Added: Mar 26, 2013 3:52 pm
The U.S. Department of Education (Department), Office of Federal Student Aid (FSA), will be conducting Phase I of a two-phase solicitation in accordance with the procedures in the Department of Education Acquisition Regulation (EDAR) Subpart 3415.302-70. The solicitation will be posted no later than March 29, 2013.
The objective of this acquisition is to obtaining contractor support for the following Ombudsman support functions:
- To provide call intake, case work, and customer response/survey services for new and existing contacts to the FSA Ombudsman Group.
- To provide operation/maintenance (O&M) and web development service to support the Ombudsman Group on its existing Ombudsman Case Tracking System (OCTS) application (with enhancements as needed), as well as the Coalition of Federal Ombudsman website. The current case tracking system (OCTS) is a Commercial Off-The-Shelf (COTS) Oracle/ Siebel Service application (underpinning the OCTS) and enabled through the FSA Virtual Data Center hosting application server and system structure.
- To obtain a vendor proposed substitute Software as a Service (SaaS) case tracking solution. The Department will determine when/if the current Siebel system is transitioned to the proposed SaaS solution.
This procurement will be set-a-side for small businesses under FAR Part 19 and acquired using procedures provided under FAR Part 12. FSA is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, disadvantage small, women-owned small, veteran-owned small and service-disabled veteran owned small business concerns to participate in performance of this contact consistent with its efficient performance.
In teaming arrangements, the Government will consider the leading Contractor’s socioeconomic status as the team’s status.
Only offerors selected in Phase I of this two-phase solicitation process will be provided a copy of the solicitation amendment for Phase II, and only those offerors selected in Phase I will be permitted to submit an offer in Phase II. Selection in Phase I of this solicitation does not constitute, nor guarantee, a contract award.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Title IV Aid Delivery - Ombudsman Support | Award Notice | |
| Title IV Aid Delivery - Ombudsman Case Tracking and Case Intake Support | Award Notice |
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