Ticketing Platform Customer Service Automated Learning tool (AI)
Closed Pre-Solicitation Posted
- Solicitation number
- RFITICKETING0001
- Agency
-
Assisted Acquisition Services Region 5
Assisted Acquisition Services, General Services Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The General Services Administration (GSA) Federal Acquisition Service (FAS) Assisted Acquisition Services Region 5 is seeking sources for a Ticketing Platform and Customer Service Automated Learning (AI) tool. The tool must be customizable for integration into the GSA's SAM.gov and CMS systems, compliant with GSA IT security standards and FedRAMP approved, and capable of robust data analytics to enhance automated customer service. Interested companies are requested to provide information on their company, size, capabilities, and experience with the required platform by November 8, 2024. While this is a sources sought notice for market research and not a request for quote or proposal, the government intends to award a fixed-price delivery order for these items, with a planned delivery date of December 1, 2024 and a solicitation release tentatively planned for the fourth quarter of 2024.
This opportunity is not set aside for any specific business type. The NAICS code is 541519 - Other Computer Related Services, with a small business size standard of $27.5 million in average annual receipts. The PSC code is DA10 - IT and Telecom - Business Application/Application Development Software as a Service. No incumbent contractors are named, and the government has not provided an estimated award value or budget range for this requirement.
Notice text
2 versions
Update #2 · Latest ·
THIS IS A SOURCES SOUGHT NOTICE FOR MARKET RESEARCH ONLY – THIS IS NOT A REQUEST FOR QUOTE (RFQ) OR PROPOSAL (RFP). NO AWARD WILL BE MADE RESULTING FROM THIS NOTICE
GENERAL INFORMATION:
The General Services Administration, Federal Acquisition Service (FAS) AAS Civilian Sector 1 Division 1 Contracting Office has received a request from the GSA Integrated Award environment Office to seek sources capable of furnishing the items listed below.
This NOTICE is published to determine the interest and capability of potential offerors to furnish the listed items.
It is the Government’s intention to award a fixed priced delivery order for these items. The Government contemplates the delivery date to be on or before 1 December 2024.
Release of a solicitation is tentatively planned in the fourth quarter of calendar year 2024.
This notice does not obligate the Government to solicit for this requirement or award a contract and does not obligate the Government to reimburse interested parties for any costs incurred to prepare or provide a response to this request for information.
RESPONSES TO THIS NOTICE:
Firms who can fulfill this requirement and who would be interested in submitting a quote/proposal, in the event that a solicitation is issued, are requested to provide the following information in response to this request –
1. Name of Company:
2. Address of Company:
3. Name, phone number and email address of company representative.
4. Company size standard and/or socio-economic standing; i.e., large business, small business, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, or women-owned small business.
5. The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements:
- Customizability for seamless integration into SAM.gov (System for Award Management) and CMS (Content Management System).
- Compliance with GSA IT security standards and FEDRAMP approval before implementation. AMENDMENT: The system must be FEDRAMP security rated HIGH.
- Robust data analytics capability for enhancing automated customer service intents.
The tool should be adaptable, secure, and analytical to meet our evolving needs efficiently.
6. Please indicate if your company has the capability to provide the Government with a Ticketing Platform Customer Service Automated Learning tool and which platform used.
Please address your response to Mr. Chris Payton at email address chris.payton@gsa.gov on or before date stipulated in this notice.
PROCUREMENT INFORMATION
SOLICITATION NUMBER: To Be Determined TBD
NAICS CODE: 541519 – Other Computer Related Services
PRODUCT SERVICE CODE: DA10 – IT and Telecom – Business Application/Application Development Software as a Service
SMALL BUSINESS SIZE STANDARD: Three-year average annual receipts $27.5 million
SET-ASIDE: To Be Determined
Update #1 ·
THIS IS A SOURCES SOUGHT NOTICE FOR MARKET RESEARCH ONLY – THIS IS NOT A REQUEST FOR QUOTE (RFQ) OR PROPOSAL (RFP). NO AWARD WILL BE MADE RESULTING FROM THIS NOTICE
GENERAL INFORMATION:
The General Services Administration, Federal Acquisition Service (FAS) AAS Civilian Sector 1 Division 1 Contracting Office has received a request from the GSA Integrated Award environment Office to seek sources capable of furnishing the items listed below.
This NOTICE is published to determine the interest and capability of potential offerors to furnish the listed items.
It is the Government’s intention to award a fixed priced delivery order for these items. The Government contemplates the delivery date to be on or before 1 December 2024.
Release of a solicitation is tentatively planned in the fourth quarter of calendar year 2024.
This notice does not obligate the Government to solicit for this requirement or award a contract and does not obligate the Government to reimburse interested parties for any costs incurred to prepare or provide a response to this request for information.
RESPONSES TO THIS NOTICE:
Firms who can fulfill this requirement and who would be interested in submitting a quote/proposal, in the event that a solicitation is issued, are requested to provide the following information in response to this request –
1. Name of Company:
2. Address of Company:
3. Name, phone number and email address of company representative.
4. Company size standard and/or socio-economic standing; i.e., large business, small business, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, or women-owned small business.
5. The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements:
- Customizability for seamless integration into SAM.gov (System for Award Management) and CMS (Content Management System).
- Compliance with GSA IT security standards and FEDRAMP approval before implementation.
- Robust data analytics capability for enhancing automated customer service intents.
The tool should be adaptable, secure, and analytical to meet our evolving needs efficiently.
6. Please indicate if your company has the capability to provide the Government with a Ticketing Platform Customer Service Automated Learning tool and which platform used.
Please address your response to Mr. Chris Payton at email address chris.payton@gsa.gov on or before date stipulated in this notice.
PROCUREMENT INFORMATION
SOLICITATION NUMBER: To Be Determined TBD
NAICS CODE: 541519 – Other Computer Related Services
PRODUCT SERVICE CODE: DA10 – IT and Telecom – Business Application/Application Development Software as a Service
SMALL BUSINESS SIZE STANDARD: Three-year average annual receipts $27.5 million
SET-ASIDE: To Be Determined
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