Telephone Operator / Switchboard Services for the VA Palo Alto, Central California, and San Francisco Health Care Systems

(i)This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

(ii) Solicitation number VA261-17-Q-0662 is issued as a request for quote (RFQ).

(iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95.

(iv) This acquisition is a total Service Disabled Veteran Owned Small Business (SDVOSB) set aside. In order to be eligible for award the vendor must be registered in the VetBiz database. The NAICS code is 561421 and the size standard is $15 million.

(v) The contract line items are listed in the price schedule of the solicitation package. When providing a quote, please provide a fixed monthly rate for each line item.

(vi) The contractor shall provide telephone operators for the VA Palo Alto, Central California, and San Francisco Health Care Systems in accordance with the Performance Work Statement that is included in the solicitation package.

(vii) The contract will be for a base year plus one option year. The period of performance is listed in the Price Schedule and Performance Work Statement

(viii) The provision 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. See page 33 of the solicitation package for this provision which includes the quote submission instructions.

(ix) The provision 52.212-2, Evaluation Commercial Items, applies to this acquisition. See page 34 of the solicitation package for the evaluation factors that will be used to determine which vendor will be selected for the contract award.

(x) The provision 52.212-3, Offeror Representations and Certifications Commercial Items, applies to this acquisition.

(xi) The clause 52.212-4, Contract Terms and Conditions Commercial Items, applies to this acquisition.

(xii) The clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders Commercial Items, applies to this acquisition.

(xiii) All additional contract clauses and provisions are included in the attached solicitation package.

(xiv) The Defense Priorities and Allocations System (DPAS) do not apply to this acquisition.

(xv) Quotes are due by 4:00 PM (Pacific Time) on July 28, 2017 and can be emailed to michael.hodahkwen@va.gov.

(xvi) The point of contract is Michael Hodahkwen. Phone (916) 923-4567. Email michael.hodahkwen@va.gov.