Switchboard Operator

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 is seeking switchboard operator services at their Houston facility located at 2002 Holcombe Boulevard. The solicitation (VA-25-00046964) requires contractors to provide telephone answering services with specific performance metrics, including answering calls within 30 seconds. Key requirements include submitting a Working Supervisor resume who will determine when operators are ready to work independently, and ensuring all operators obtain Tier 1 background investigation clearance. The facility processes an approximate annual call volume of 2,637,259 calls, indicating the substantial scope of telecommunications support required. The response deadline is September 4, 2025, at 1:00 PM Central Time, giving potential contractors a limited timeframe to prepare and submit their proposals.

This opportunity is set aside exclusively for Service-Disabled Veteran-Owned Small Business Concerns under NAICS code 561421 (Telephone Answering Services). The place of performance is specifically designated as Houston, Texas 77030, requiring contractors to provide on-site services at the VA medical facility. The amendment to the original solicitation clarified several critical requirements, including the removal of language about workload quantity adjustments and modifications to resume submission requirements. No incumbent contractor or specific award values were mentioned in the available documentation, though the high annual call volume suggests this is a significant service contract. The solicitation falls under PSC category DD01, encompassing IT and telecommunications service delivery support services including operations center management and project support labor.