SSKiosk RFI. Request for Information to gather ven
Closed Solicitation Posted
- Solicitation number
- 28321326RI0000008
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 334118 Computer Terminal and Other Computer Peripheral Equipment Manufacturing
- Points of contact
- More information
Notice details come from SAM.gov. Updated .
About this opportunity
The Social Security Administration (SSA) is seeking vendor information through a Request for Information (RFI) regarding the procurement of secure, accessible self-service kiosks for nationwide deployment. The primary objective is to modernize service delivery and enhance customer experience by enabling customers to complete routine transactions independently, thereby reducing lobby congestion and providing flexible service options. The kiosks must integrate seamlessly with SSA's existing network and infrastructure while incorporating robust accessibility features to supplement, rather than replace, current in-person service capabilities. This procurement falls under the Computer Terminal and Other Computer Peripheral Equipment Manufacturing category (NAICS 334118) and IT and Telecom Data Center Products classification (PSC 7C20). The RFI was originally posted on March 2, 2026, with an extended due date of March 23, 2026, allowing potential vendors time to submit their responses and capabilities information.
This solicitation carries no set-aside designation, making it open to all eligible vendors without restrictions. The notice does not specify an incumbent contractor, award value, budget range, quantity of kiosks to be deployed, or explicit service timeline details, as this is an informational gathering phase rather than a formal request for proposal. The RFI is designed to understand the market's capabilities and available solutions before the agency moves forward with formal acquisition planning. While specific performance metrics and evaluation criteria are not detailed in this RFI notice, vendors should anticipate that future solicitations will emphasize security, accessibility compliance, integration capabilities, and alignment with SSA's operational requirements. The place of performance is expected to be nationwide across SSA facilities, though formal deployment locations and implementation schedules will likely be clarified in subsequent procurement documents.
Notice text
2 versions
Update #2 · Latest ·
This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service.
amendment 0001: Amendment to extend the RFI due date.
Update #1 ·
This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service.
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