Sources Sought / Request for Information — BENEFEDS Federal Benefits Enrollment and Premium Administration Services (Follow-On)
Closed Pre-Solicitation Posted
- Solicitation number
- 24361827S0001
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
- PSC
- R799 Support- Management: Other
- Place of performance
- Macon, Georgia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Office of Personnel Management is conducting market research through a sources sought notice and request for information for the follow-on acquisition of BENEFEDS, a federal benefits enrollment and premium administration platform, with responses due October 26, 2026. This is not a solicitation and no contract will be awarded from this notice; responses will not be reimbursed. OPM anticipates award in spring 2027 with full services commencing on or about December 31, 2027, and has not yet determined a set-aside but anticipates a small business participation requirement of at least 30 percent of total contract value if competed on an unrestricted basis.
The follow-on contract will support three federal benefits programs: the Federal Employees Dental and Vision Insurance Program (FEDVIP), the Federal Flexible Spending Account Program (FSAFEDS), and the Federal Long Term Care Insurance Program (FLTCIP). All work must be performed on premises or in FedRAMP-authorized cloud environments within the United States with no offshore performance or data storage. The anticipated contract structure is a single-award IDIQ with a nine-month start-up period followed by fixed-price service fees based on per-enrollment, per-account, or per-payor pay-period metrics. OPM anticipates NAICS 524292 and PSC R799.
Baseline volumes include approximately 6.4 million FEDVIP enrollments covering 8.13 million lives, 523,000 FSAFEDS accounts, and 233,534 FLTCIP payors. The contract requires web and telephonic enrollment, premium and allotment administration across 50+ payroll providers, bilingual multi-channel contact center, FISMA authorization at Moderate impact, WCAG 2.1 AA accessibility, fraud detection, and disaster recovery. Performance standards include 85 percent call answer speed within 30 seconds outside Open Season, 99.9 percent monthly system availability, 99.5 percent bill-file timeliness, and 99 percent payment-posting accuracy within two business days. The current contract, IDIQ 24322622D0006, was competitively awarded June 28, 2022. Solicitation release is anticipated approximately December 2026.
Notice text
THIS IS A SOURCES SOUGHT NOTICE AND REQUEST FOR INFORMATION ONLY. It is not a solicitation, does not constitute a commitment by the Government, and no contract will be awarded from this notice. Responses will not be reimbursed.
The U.S. Office of Personnel Management (OPM) is conducting market research for the follow-on acquisition of BENEFEDS, the Government-sponsored enrollment, premium and allotment administration, and customer service platform supporting the Federal Employees Dental and Vision Insurance Program (FEDVIP), the Federal Flexible Spending Account Program (FSAFEDS), and the Federal Long Term Care Insurance Program (FLTCIP). The anticipated requirement includes FEDVIP enrollment and eligibility services; premium and payroll-allotment administration across more than fifty payroll and annuity providers; a bilingual multi-channel contact center; education, communications, and Open Season support; the information systems, security authorization, privacy, accessibility, and continuity functions that underpin the services; reporting; fraud, waste, and abuse prevention; and transition-in and transition-out. The current contract, IDIQ 24322622D0006, was competitively awarded June 28, 2022; services for calendar year 2027 are being provided under a task order on that contract. OPM anticipates award of the follow-on in spring 2027 with full services beginning on or about December 31, 2027.
OPM seeks (1) capability and business-size information from firms of all sizes, including small businesses in every socioeconomic category, to support its small business determination, and (2) industry comments on the anticipated requirement, the draft performance standards, the transition approach, and the contract structure — including anything OPM has not listed that a capable benefits administrator would expect to see specified. The attached notice describes the requirement and the information requested; Attachment 1 is the required response format.
Questions about this notice are due by 3:00 p.m. ET, Wednesday, October 14, 2026, by email to James.Faulkner@opm.gov and Dennis.Hodges@opm.gov. Responses are due by 3:00 p.m. ET, Monday, October 26, 2026, by email to both addresses with the subject line "BENEFEDS SSN/RFI Response — [Company Name]". OPM may invite selected respondents to 30-minute virtual sessions during the week of November 2, 2026. All communication is through the two points of contact above; do not contact other OPM personnel.
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