ServiceNow_IHS1527016

The Indian Health Service (IHS), an office within the Department of Health and Human Services, is preparing to procure ServiceNow software license renewals under a Buy Indian set-aside and invites responses to a Request for Information due June 30, 2026 at 9:30 AM Eastern Time.

The procurement is limited to Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors who are or may become certified ServiceNow resellers. IHS seeks agency-wide license renewal covering Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM) modules to support ticketing, administration, and management functions across IT, HR, and Operations users.

The RFI is issued for market research and planning purposes with no obligation to award a contract or commit to future solicitation. Respondents must demonstrate availability, technical capability to deliver the stated modules, and ability to support a set-aside acquisition. The Government explicitly requests tailored technical responses rather than marketing materials and reserves the right to use non-proprietary technical information in any resultant solicitation.

Submissions must not exceed 10 single-spaced pages (1-inch margins, 12-point font minimum), with a separate cover page including respondent contact information, socioeconomic status, and UEI Number. Required content includes existing Federal contract vehicles awarded and a focused response addressing the stated purpose. Responses should exclude proprietary, classified, confidential, or sensitive information. Submit to Contract Specialist Darnell Harkless at Darnell.Harkless@hhs.gov.