ServiceNow Customer Devices Asset Management and Billing

Amendment 0001

The purpose of this amendment is to make changes to the solicitation and respond to interested vendors' questions as follows:

The page limit under QUOTATION PREPARATION/SUBMISSION INSTRUCTIONS is change from 8 to 15; and the due date is change from April 30, 2018 to May 3, 2018.

Question 1:
NIST states "The Offeror shall provide at least three examples of past performance conducted within the last three years of contracts of relevant work of a similar type and scope as the current requirement with federal, state or local Governments and/or commercial customers." and the SOW states in the SOW CONTRACTOR SPECIALIZED EXPERIENCE & PROPOSED PERSONNEL section, "The contractor shall have specialized experience:
• Documented evidence of the offeror's successful performance within the last three (3) years, of the same or substantially similar services as those required in the Statement of Work.
• At least 1 documented evidence of the offeror's successful performance within the last year, of the same or substantially similar services as those required in the Statement of Work for a US Government (federal) customer."
Will past performances from federal, state or local Governments and/or commercial customers be rated equally (all other factors being equal including contracts of relevant work is similar type and scope as the current requirements specified in the SOW) provided at least one reference is from within the last year and is federal? In other words, does NIST prefer that all past performance references be Federal?

Response:
NIST is not requesting that all past performance references be Federal. Past performances whether from federal, state or local Governments and/or commercial customers will be rated equally. The following statement has been deleted from the Statement of Work (SOW):
"At least 1 documented evidence of the offeror's successful performance within the last year, of the same or substantially similar services as those required in the Statement of Work for a US Government (federal) customer."

Question 2
NIST states "The Offeror shall provide at least three examples of past performance conducted within the last three years of contracts of relevant work of a similar type and scope as the current requirement with federal, state of local Governments and/or commercial customer."
Are the Past Performance references to be included as part of the eight (8) page Technical Volume?

Response:
Yes. The number of pages has been revised from 8 to 15.

Question 3:
NIST states "The Government reserves the right to consider past performance data obtained from sources other than those provided by the Offeror in its quotation."

Can the Government please provide clarifying examples of past performance data obtained from sources other than those provided by the Offer? Furthermore, are these sources of past performance gained by efforts initiated by the Government or do they include unsolicited submission of past performance that are not gained by efforts initiated by the Government?

Response:
The Government may consider all available information in evaluating the Offeror's past performance to include but not limited to information provided by references, Past Performance Information Retrieval System (PPIRS) etc.

Question 4
NIST states "Key Personnel proposed for ServiceNow scoped application for Customer Devices asset management and billing support tasks shall meet the following minimum experience requirements..." and the SOW CONTRACTOR SPECIALIZED EXPERIENCE & PROPOSED PERSONNEL section, Proposed Personnel section specifies "The labor categories designated for this task order are consistent with a ServiceNow Administrator/Developer that has Minimum experience levels".
Should the offeror assume that each row of the table represents the requirements for a given labor category or that all proposed personnel must meet all the requirements specified in all rows of the table?

Response:
• All developers/programmers proposed should meet the listed experience requirements for ServiceNow certified developer, Web Technologies, and Agile software development.
• At least 1 of the proposed key personnel should meet the listed experience for "Asset management functionalities within ServiceNow".
• Any other and all proposed personnel should meet the last two rows of experience (Web Technologies and Agile software development).

Question 5:
NIST states that "the contractor shall collaborate with NIST stakeholders" and "NIST ServiceNow developers".
(i) Would NIST provide additional information about the project governance activities and structure, project roles (e.g. Product Owner, Scrum Master, COR, Developer(s), other Stakeholders, Project Manager, IT Security, others), number of NIST resources allocated, and the extent to which these resources are to be allocated to the project?
(ii) What is the sprint capacity and the sprint velocity NIST is expecting from its team and/or its contractor?

Response:
NIST uses the ServiceNow SDLC module to manage user stories, sprints, and to define what is included within a project's release, and overall has beginner level experience using this SDLC module to help facilitate Agile development with a small operations team, and approximately 4 small -to-medium level development projects at any given time. Generally, NIST development sprints are monthly, but some have been as short as two weeks pushing update sets or packages to test. Production releases occur on a monthly availability, but in some special cases an off-band release is scheduled to meet a project's need, or to avoid negatively impacting other projects.
Stakeholders:
• NIST has a dedicated COR/Government project manager for this project
• Product owner is highly engaged with almost complete availability as needed, and is the Service Manager to our internal customers
o Internal stakeholders are generally the service provider staff who report to the product owner
• External stakeholders include administrative staff who receive the billing for the customer device services we provide. The involvement of these users will include parts related to providing an interface to review their usage, costs, and bills (including the ability to adjust bank accounts associated with services, bundles of devices, or individual devices).
• Supporting the ServiceNow platform is 1 full time system administrator with availability shared between all other development efforts and routine daily operations.
• NIST ServiceNow developers are a team of 1 supervisor and 4 development staff with availability to discuss and collaborate on solution design for this project. These resources will be active in working new development and maintaining existing apps and functionality on the ServiceNow platform.
• IT security stakeholders will be part of initial solution design, and depending upon project schedule can be included in sprint reviews for functionality pieces requiring IT security approval. Generally, an initial solution design assist in establishing sprints, and based on the functionality in each sprint it identifies which stakeholders (i.e. IT Security) need to be involved for that production release.

Question 6:
NIST states "Ongoing Support, Upgrade Assistance, Application Updates (not to exceed 160 hours)".
Given that NIST requires a Firm Fixed Price, but the hours appear to be variable, would NIST expect this to be priced as an hourly Firm Fixed Price rate or one lump sum?

Response:
See revised Statement of Work; NIST anticipates a Firm Fixed Price Purchase Order

Question 7:
Optional Services: Ongoing Support, Upgrade Assistance, Application Updates (not to exceed 160 hours)".
Given that NIST requires a Firm Fixed Price, but the hours appear to be variable, would NIST expect this to be priced as an hourly Firm Fixed Price rate or one lump sum?

Response:
See revised Statement of Work

Question 8:
Will the work performed under the scope of this effort be incorporated with the development activities of other teams/contractors or will there be a dedicated ServiceNow instance that has been established exclusively for the performance of work to be conducted for the Customer Devices Asset Management and Billing scoped application? If so, can additional information about release management and frequency of upgrades and releases be shared?

Response:
There will not be dedicated instances for development, testing, or UAT. Initial Solution design and the resulting sprint and release schedules are estimated in collaboration with the NIST ServiceNow operations platform team. This helps identify potential conflicts with other ongoing development projects, and generally keeps the monthly production release a manageable effort. Production releases occur on a monthly availability, and in some cases an off-band release is schedule to meet a project's need, or to avoid negatively impacting other projects. It is anticipated that NIST will have 4 other active development projects, and system upgrade from Jakarta to Kingston is expected to complete before August, which is during the period of performance for this project. It is anticipated the development for this project will start on the Kingston development instance, and the initial production release will occur after the production instance has been upgraded.

Question 9:
Question: Will the schedule for the production release of functionality developed under this effort need to be incorporated with the release of functionality developed by other teams/contractors or will there be an independent release schedule limited to Customer Devices Asset Management and Billing scoped application functionality?
If so, can additional information about release management and frequency of upgrades and releases be shared?

Response:
Each project's release will be held independently in their own set of update sets or scoped application packages to isolate and segregate what is deployed for each project. Depending upon the size and scope of different projects' deployments, a single monthly release night may include several projects' deployments that occur in a sequential scheduled fashion, or a special off-band release night can be scheduled to meet a project's need, or to avoid negatively impacting other projects.

Question 10:
Will NIST share all questions posed with all prospective offerors and in what time frame is this expected? Will NIST provide an adequate timeframe for responses after questions are posted?

Response:
All timely received questions will be shared with all prospective offerors, the proposal due date will be extended.

Question 11:
Is this a new requirement or is there an incumbent vendor? If available, can you please send along the incumbent contract number?

Response:
Yes. This is a new requirement.
Question 12:
Can companies from Outside USA can apply for this? (like, from India or Canada)

Response:
All interested parties may submit a quotation if they are qualified per the details in the solicitation.
Question 13:
Whether we need to come over there for meetings?

Response:
Once an award is made, NIST will provide background investigation forms and instructions for applicable personnel to complete. This process generally takes 2 weeks, and must complete prior to setting the actual performance start date. The Statement of Work requires that the initial task's initial 10 business days to be physically onsite at the NIST Gaithersburg campus. This helps with providing NIST Government laptops, receiving the federal contractor badge, and in meeting with stakeholders in a face-to-face setting.

Question 14:
Can offerors perform the tasks (related to RFP) outside USA? (like, from India or Canada)

Response:
No

Question 15:
Can offerors submit the quotations via email?

Response:
Yes. Only email responses will be accepted for the solicitation.

 

THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS PREPARED IN ACCORDANCE WITH THE FORMAT IN FAR SUBPART 12.6-STREAMLINED PROCEDURES FOR EVALUATION AND SOLICITATION FOR COMMERCIAL ITEMS-AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; QUOTATIONS ARE BEING REQUESTED, AND A SEPARATE WRITIEN SOLICITATION DOCUMENT WILL NOT BE ISSUED. THE SOLICITATION IS BEING ISSUED USING SIMPLIFIED ACQUISITION PROCEDURES UNDER THE AUTHORITY OF FAR 13.

The National Institute of Standards and Technology (NIST) is issuing a Request for Quotation (RFQ) for ServiceNow Customer Devices Asset Management and Billing.
The Office of Information Systems Management (OISM) has a requirement to consolidate separate systems and datasets used for Mobile Device management into a single system of record as a scoped application within our ServiceNow instance (Jakarta version), and leverage the existing Cost Module within ServiceNow to generate expense lines for monthly Mobile Device usage charges, and charges incurred for foreign travel.

ServiceNow Customer Devices Asset Management and Billing

The associated North American Industrial Classification System (NAICS) code for this procurement is 541511 Custom Computer Programming Services with a small business size standard of 27.5 Million Dollars.

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2005-97.

This acquisition is 100% set aside for small businesses.

All qualified Offerors shall submit Firm-Fixed-Price quotations in accordance with this solicitation.

Base Year
CLIN 0001:
Description: The Contractor shall provide services in support of ServiceNow Customer Devices Asset Management and Billing in accordance with the Statement of Work (SOW) (Attachment A).
Quantity: 1
Unit of Issue: Lot
Period of Performance: 12 Months
Pricing Option: Firm-Fixed-Price

Option Year I
CLIN 000:
Description: The Contractor shall provide services in support of ServiceNow Customer Devices Asset Management and Billing in accordance with the Statement of Work (SOW) (Attachment A).
Quantity: 1
Unit of Issue: Lot
Period of Performance: 12 Months
Pricing Option: Firm-Fixed-Price

Option Year II
CLIN 000:
Description: The Contractor shall provide services in support of ServiceNow Customer Devices Asset Management and Billing in accordance with the Statement of Work (SOW) (Attachment A). Quantity: 1
Unit of Issue: Lot
Period of Performance: 12 Months
Pricing Option: Firm-Fixed-Price

A. INSTRUCTIONS TO OFFERORS
System for Award Management (SAM)

In accordance with FAR 52.204-7, the awardee must be registered in SAM (www.sam.gov) prior to award. Refusal to register shall forfeit award.

ADDENDUM TO FAR 52.212-1: QUOTATION PREPARATION/SUBMISSION INSTRUCTIONS
The Offeror's quotation shall contain two separate volumes: (i) Technical Capability and (i) Price. There shall be no pricing information within the Technical volume. The Technical Volume, as a whole but excluding resumes, is limited to 8 pages in length. The Technical Volume shall clearly distinguish between the different sections required by the Government, as described below.
Submission of quotations shall be via e-mail to abdul-kudus.yahaya@nist.gov no later than April 30, 2018 at 3:00 PM EST or as soon as possible. Quotations received after this date/time will not be considered for award. It is the Offeror's responsibility to ensure delivery of the quotation is on time and to confirm receipt of quotation delivery date and time. The email must reference the RFQ 1333ND18QNB180007 in the subject line. Quotations shall remain valid for a minimum of 60 days from the date of receipt.
Offerors shall further provide the DUNS # for the Offeror's active System for Award Management (SAM) registration. Offerors must have an active registration at www.SAM.Gov to be considered for award. The Government will not consider any quotation without the information required by this solicitation.
Acceptance of Terms and Conditions: This is an open-market solicitation for services as defined herein. The Government intends to award a Purchase Order as a result of this solicitation that will include the clauses set forth herein. The quotation should include one of the following statements:
"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."
OR
"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:
Offeror shall list exception(s) and rationale for the exception(s)
OVERALL ARRANGEMENT OF QUOTATIONS
(i) Volume 1: Technical Capability

a. Technical Solution & Management Approach
The proposal shall provide a statement in sufficient detail to demonstrate a complete understanding of the intent of the Solicitation, along with a proposed technical and management approach in meeting these requirements. The following items shall be covered:
1. A detailed description of the content of each task to be performed to achieve the contract requirements and deliverables.
2. A technical description of the proposed solution including application scope, integration with global application scope, data sharing with other applications/modules, IT Security and data sharing, the scalability/growth/reusability of functionality, and the provided level of going support/maintenance/application updates.
3. A discussion of the methodology to be used for individual tasks as well as scheduling of time and persons.

b. Specialized Experience:
The Offeror shall describe its previous experience relevant to the requirements detailed in the Statement of Work for this solicitation. The Offeror shall provide enough detail on their previous efforts to demonstrate its relevance to this requirement.

c. Proposed Personnel
The Offeror shall provide qualified personnel to provide the required level of services. The Offeror shall provide resumes for all key personnel proposed. Key personnel must have:
• Relevant experience and certifications where required to successfully perform tasks
• An active FIN-10-6 Position Designation level for a Tier 2 "Moderate Risk" position and a favorable MBI investigation, or obtain clearance for this designation level within 30 days of the contract award date. The COR will provide the appropriate forms after Solicitation award.

Key Personnel proposed for ServiceNow scoped application for Customer Devices/ asset management and billing support tasks shall meet the following minimum experience requirements:

Number of Years' required experience Within the last Experience Description
2 years 4 years Certified ServiceNow application developer

2 years 4 years Asset management functionalities within ServiceNow
2 years 4 years Web Technologies (Ajax, API's, CSS, XML, HTML, JavaScript, JSON, Web Services, etc.)
2 years 4 years Agile software development methodologies (e.g., Scrum).

The Offeror shall provide a staffing approach to meet task requirements with qualified personnel. The quotation shall provide:
• Resumes for Key Personnel detailing relevant experience, certifications, knowledge, skills, and abilities
• Assignment of Key Personnel with respect to the tasks and the management approach

d. Past Performance
The Offeror shall provide at least three examples of past performance conducted within the last three years of contracts of relevant work of a similar type and scope as the current requirement with federal, state or local Governments and/or commercial customers. If the Offeror has no relevant past performance it shall include a statement to that effect in its quotation. The Government reserves the right to consider past performance data obtained from sources other than those provided by the Offeror in its quotation.

The description of each reference described in this section shall not exceed a half page. For each of the contracts, the Offeror shall provide the following information:
• Contract number
• Client's name and address
• Dollar value
• Period of performance
• Narrative describing the requirement and its relevance to the current requirement
• Name of contracting officer or point of contact, telephone number and e-mail address

The Offeror may include: a) past performance information regarding any problems encountered on the contracts described above and corrective actions taken to resolve those problems; and b) Any quality awards or certifications, letters of appreciation, commendations, industry recognition of excellence or special awards received with respect to performance of services. The Offeror shall describe when the award, certification, etc. was received, and may provide as an attachment to this part.

(ii) Volume 2: Price
The Offeror shall also submit the following as part of Volume 2:

The Offeror shall provide a firm-fixed price quotation for the solicitation CLINs. The price quotation shall include sufficient documentation that clearly demonstrates how the proposed firm-fixed price was calculated. The Offeror shall show which labor categories, associated fully burdened hourly rates, and number of hours were used in determining the proposed firm-fixed price.

Note: The price volume shall include a proposed payment schedule based on the deliverables included within the SOW for each CLIN.

 

B. EVALUATION CRITERIA
The Government intends to use a cost/technical tradeoff process to award a Firm-Fixed-Price single Purchase Order to the responsible Offeror whose quotation represents the best value to the Government, cost/price and other factors considered. The Government reserves the right to make an award to other than the lowest-cost/priced Offeror or to the Offeror with the highest technical rating if the Contracting Officer determines that doing so would result in the best value to the Government. The Contracting Officer intends to award without discussions, but reserves the right to initiate discussions if necessary.

Upon receipt of quotations, the Contracting Officer will review them to determine if each Offeror followed all of the quotation preparation/submission instructions in this solicitation. A quotation that did not follow the proposal submission instructions to an extent that the Government cannot properly evaluate the quotation in accordance with the stated evaluation factors may be deemed unacceptable and may not be further evaluated.

Each quotation will be evaluated using the tradeoff method against the evaluation factors listed below. An Offeror's failure to address any factor may be considered indicative of the Offeror's lack of understanding of the Government's requirements and may result in the quotation being determined unacceptable.

Non-price Factors 1, 2, 3 and 4 are considered equal in importance. In determining best value, all non-price factors, individually and when combined are more important than price.

Factor 1: Technical Solution & Management Approach
The Government will evaluate the Offeror on the extent to which it understands the requirements of this solicitation and the extent to which its proposed Technical and Management Approach will lead to successful performance of the tasks detailed in the Statement of Work.
• The Government will evaluate the offeror's understanding and familiarity with the technology, support processes, and best practices required to successfully deliver solicitation requirements.
• The Government will evaluate the offeror's technical solution to consider ServiceNow development best practices, IT Security, scalability/growth/reusability of functionality, and the provided level of going support/maintenance/application updates.
• The Government will evaluate the offeror's proposed processes and methodologies for Project Management, Software/System Development Lifecycle, and Release and Deployment to determine if adequate procedures are in place to ensure successful performance of this effort.

Factor 2: Specialized Experience
The Government will evaluate the Offeror on the extent to which it has previous experience performing tasks similar in scope and size to this requirement. The Government will consider the amount, and relevancy of the Offeror's previous experience.

Factor 3: Key/Proposed Personnel
The Government will evaluate the extent to which the offeror's proposed staffing approach will lead to successful performance of this effort, and the extent to which the offeror's proposed key personnel meet or exceed the minimum requirements detailed below.

Key personnel must have:
• Relevant experience and certifications where required to successfully perform tasks
• An active FIN-10-6 Position Designation level for a Tier 2 "Moderate Risk" position and a favorable MBI investigation, or obtain clearance for this designation level within 30 days of the contract award date. The COR will provide the appropriate forms after Solicitation award.

Key Personnel proposed for ServiceNow scoped application for Customer Devices asset management and billing support tasks shall meet the following minimum experience requirements:

Number of Years' required experience Within the last Experience Description
2 years 4 years Certified ServiceNow application developer

2 years 4 years Asset management functionalities within ServiceNow
2 years 4 years Web Technologies (Ajax, API's, CSS, XML, HTML, JavaScript, JSON, Web Services, etc.)
2 years 4 years Agile software development methodologies (e.g., Scrum).

Factor 4: Past Performance:
The Government will evaluate the Offeror's past performance information and, if appropriate, its proposed subcontractors' past performance to determine its relevance to the current requirement and the extent to which it demonstrates that the Offeror has successfully completed relevant contracts in the past three years. In assessing the Offeror's past performance information, the Government will evaluate, as appropriate, successful performance of contract requirements, quality and timeliness of delivery of goods and services, cost management, communications between contracting parties, proactive management and customer satisfaction. Evaluation of this factor will be based on information contained in the technical portion of the quotation and information provided by references. The Government will evaluate past performance information by contacting appropriate references, including NIST references, if applicable. The Government may also consider other available information in evaluating the Offeror's past performance.

NOTE -- If an Offeror does not have a history of relevant past performance, or if past performance information is not available, the Offeror will receive a neutral past performance rating.

Factor 5: Price
The Government will evaluate the offeror's proposed pricing to determine whether it is fair and reasonable and appropriate for the technical proposal.

PROVISIONS AND CLAUSES:
The following provisions and clauses apply to this acquisition and are hereby incorporated by reference. All FAR clauses may be viewed at http://acquisition.gov/comp/far/index.html. All Commerce Acquisition Regulations (CAR) clauses may be viewed at http:// farsite.hill.af.mil/VFCARA.HTM.

Provisions:
52.212-1, Instructions to Offerors-Commercial Items
52.212-3, Offeror Representations and Certifications-Commercial Items
52.204-7 System for Award Management

FAR Clauses:
52.202-1 Definitions
52.203-3 Gratuities
52.203-12 Limitation on Payments to Influence Certain Federal Transactions
52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality
Agreements or Statements-Representation
52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements
52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper
52.204-13 System for Award Management Maintenance
52.212-4 Contract Terms and Conditions-Commercial Items
52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-
Commercial Items-Commercial Items including subparagraphs 52.219-6 Notice of Total Small Business Set-Aside
52.203-6 - Restrictions on Subcontractor Sales to the Government Alternate I
52.204-10 - Reporting Executive Compensation and First Tier Subcontract Awards
52.209-6 - Protecting the Government's Interest when subcontracting with Contractor's
Debarred, Suspended or proposed for Debarment
52.209-10 - Prohibition on Contracting with Inverted Domestic Corporations
52.219-6 - Notice of Total Small Business Set-Aside
52.219-8 - Utilization of Small Business Concerns
52.219-13 - Notice of Set-Aside of Orders
52.219-14 - Limitations on Subcontracting
52.219-28 - Post Award Small Business Program Representation
52.222-3 - Convict Labor
52.222-19 - Child Labor - Cooperation with Authorities and Remedies;
52.222-21 - Prohibition of Segregated Facilities
52-222-26 - Equal Opportunity;
52.222-35 - Equal Opportunity for Veterans
52.222-36 - Equal Opportunity for Workers with Disabilities
52.222-37 - Employment Reports on Veterans
52.222-50 - Combating Trafficking in Persons
52.223-18 - Encouraging Contractor Policies to Ban Text Messaging While Driving
52.225-13 - Restriction on Certain Foreign Purchases;
52.232-30 - Installment Payments for Commercial Items
52.232-33 - Payment by Electronic Funds Transfer- System for Award Management.

52.209-5 - Certification Regarding Responsibility Matters
52.217-8 - Option to Extend Services
52.217-9 - Option to Extend the Term of the Contract
(a) The Government may extend the term of this contract by written notice to the Contractor within anytime during period of performance; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 2 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years.
(End of Clause)
52.223-6 - Drug-Free Workplace;
52.227-14 - Rights in Data-General;
52.222-25 - Affirmative Action Compliance;
52.232-1 - Payments;
52.232-8 - Discounts for Prompt Payment;
52.232-11 - Extras;
52.232-17 - Interest;
52.233-1 - Disputes;
52.233-4 - Applicable Law for Breach of Contract Claim;
52.242-13 - Bankruptcy;
52.246-25 - Limitation of Liability - Services;
52.252-2 - Clauses Incorporated by Reference;

Department of Commerce Acquisition Regulation (CAR) clauses. Please view the full text of these clauses at http://www.ecfr.gov/cgi-bin/text-idx?SID=8b5f22b07c12a52e8b29841ad60f1fd9&mc=true&tpl=/ecfrbrowse/Title48/48chapter13.tpl.
Commerce Acquisition Regulations (CAR) Provisions and Clauses:

1352.201-70 Contracting Officer's Authority
1352.201-72 Contracting Officer's Representative (COR)
1352.209-72 Restrictions against disclosure
1352.209-73 Compliance With The Laws
1352.209-74 Organizational Conflict of Interest
1352.237-71 Security Processing Requirements - Low Risk Contracts
1352.237-75 Key personnel

1352.215-72, Inquiries
Offerors must submit all questions concerning this solicitation in writing to the Contracting Officer. Questions should be received no later than 12:00 pm EST, 5 calendar days from the posting date. Any responses to questions will be made in writing, without identification of the questioner, and will be included in an amendment to the solicitation. Requests shall include complete company name, address, telephone and e-mail address. FAX AND OR PHONE REQUESTS ARE NOT AUTHORIZED AND WILL NOT BE ACCEPTED.
1352.233-70, Agency Protests (APR 2010)
(a) An agency protest may be filed with either: (1) The contracting officer, or (2) at a level above the contracting officer, with the appropriate agency Protest Decision Authority. See 64 FR 16,651 (April 6, 1999).

(b) Agency protests filed with the Contracting Officer shall be sent to the following address:
NIST/ACQUISITION MANAGEMENT DIVISION
ATTN: Robert Cowins, CONTRACTING OFFICER
100 Bureau Drive, MS 1640
Gaithersburg, MD 20899

(c) Agency protests filed with the agency Protest Decision Authority shall be sent to the following address:
NIST/ACQUISITION MANAGEMENT DIVISION
ATTN: HEAD OF THE CONTRACTING OFFICE (HCO)
100 Bureau Drive, MS 1640
Gaithersburg, MD 20899

(d) A complete copy of all agency protests, including all attachments, shall be served upon the Contract Law Division of the Office of the General Counsel within one day of filing a protest with either the Contracting Officer or the Protest Decision Authority.

(e) Service upon the Contract Law Division shall be made as follows:
U.S. Department of Commerce
Office of the General Counsel
Chief, Contract Law Division
Room 5893
Herbert C. Hoover Building
14th Street and Constitution Avenue, NW.
Washington, DC 20230
FAX: (202) 482-5858.
(End of clause)

1352.233-71, GAO and Court of Federal Claims Protests (APR 2010)
(a) A protest may be filed with either the Government Accountability Office (GAO) or the Court of Federal Claims unless an agency protest has been filed.

(b) A complete copy of all GAO or Court of Federal Claims protests, including all attachments, shall be served upon (i) the Contracting Officer, and (ii) the Contract Law Division of the Office of the General Counsel, within one day of filing a protest with either GAO or the Court of Federal Claims.

(c) Service upon the Contract Law Division shall be made as follows:
U.S. Department of Commerce
Office of the General Counsel
Chief, Contract Law Division
Room 5893
Herbert C. Hoover Building
14th Street and Constitution Avenue, NW.
Washington, DC 20230
FAX: (202) 482-5858.
(End of clause)

NIST Local Clauses

NIST Local Clause_04 Billing Instruction
NIST prefers electronic Invoice/Voucher submissions and they should be emailed to INVOICE@NIST.GOV. (b) Each Invoice or Voucher submitted shall include the following: (1) Contract Number. (2) Contractor Name and Address. (3) Date of Invoice. (4) Invoice Number. (5) Amount of Invoice and Cumulative Amount Invoiced to-date. (6) Contract Line Item Number (CLIN). (7) Description, Quantity, Unit of Measure, Unit Price, and Extended Price of Supplies/Services Delivered. (8) Prompt Payment Discount Terms, if Offered. (9) Any other information or documentation required by the contract. (c) In the event electronic submissions are not used, The Contractor shall submit an original invoice or voucher in accordance with the payment provisions of this contract to: NIST: Accounts Payable Office 100 Bureau Drive, Mail Stop 1621 Gaithersburg, MD 20899-1621.
(End of clause)

NIST LOCAL 07
All contractor personnel shall read and be familiar with the Computer Security Policy at NIST which can be downloaded from the NIST internal web site at http//www i.nist.gov/cio/itsd/pp_nist/policy/policy_accnuse.html. This policy is hereby incorporated by reference as if fully set forth. The Contractor and its employee(s) and agents shall abide by the terms and conditions of the policy throughout the period of performance (including any exercised option periods) of this contract.

(End of clause)
NIST LOCAL-53 Contract Performance During Changes in NIST Operating Status
Unless otherwise stated in the contract terms and conditions, normal days of business operation
are Monday through Friday, excluding Federal Holidays. However, throughout the contract period of performance, there may be circumstances beyond the control of the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), that will impact normal days of business operation, such as inclement weather, power outages, etc. In circumstances such as these, the Contractor must call the appropriate NIST campus status line to verify the operating status:

Gaithersburg Campus Operating Status Line:
(301) 975-8000
(800) 437-4385 x8000 (toll free)
Boulder Campus Operating Status Line:(303) 497-4000

During a lapse in appropriation, access to Government facilities and resources, including equipment and systems, will be limited to excepted personnel for both Federal employees and Contractor personnel. If performance of the contract is onsite and/or requires Government interaction, unless you have been, or are notified that you are to work under an excepted status, you will automatically enter a temporary work stoppage. The work stoppage shall remain in effect until the lapse is resolved and notification is provided via the NIST website at https://www.nist.gov/ and/or the NIST operating status lines. Additionally, Contractors are encouraged to monitor public broadcasts or the Office of Personnel Management's website at www.opm.gov for the Federal Government operating status. NIST will provide notification to all contractors that are determined to have excepted status. All excepted contractors are required to continue performance and communicate with the appointed Contracting Officer's Representative (COR) for further guidance, or NIST Contracting Officer if a COR is not appointed. Contractors with supply or service contracts that are fully funded at the time of contract award and do not require access to Government facilities, resources, or active administration by Government personnel in a manner that would cause the government to incur additional obligations during the lapse in appropriation may continue performance.
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