ScriptPro Upgrade and Maintenance

The Department of Health and Human Services Indian Health Service seeks ScriptPro pharmacy automation system maintenance, support, and Windows 11 infrastructure upgrade services, with quotes due September 22, 2026, at 12:00 PM EST and questions due September 18, 2026. This solicitation is limited to authorized ScriptPro distributors and resellers; the Government justifies single-source procurement based on proprietary integration of robotics, software, hardware, and pharmacy workflows that would be compromised using non-OEM providers.

Place of performance is Gallup Indian Medical Center and Tohatchi Health Center. The pharmacy department processes approximately 1,000 prescriptions daily. The base period runs September 30, 2026, through September 29, 2027. Services include preventive maintenance, emergency repairs, safety inspections, system updates, operating system and hardware upgrades (BIOS, processors, memory, solid-state drives), on-site and factory installation and configuration, system validation and testing, security controls implementation (endpoint protection, firewall management, encryption, access controls), and decommissioning of obsolete components. The contract is Firm Fixed Price with severable services; unused funds from one contract line item do not rollover to other periods.

All contractor personnel require HHS security training, background investigations commensurate with information access levels, non-disclosure agreements, and compliance with HIPAA, FISMA, Privacy Act, and IHS cybersecurity requirements. This is a single-award task order under GSA Multiple Award Schedule 65 II A, limited to small business concerns only. Award will be made using Lowest Price Technically Acceptable evaluation methodology. The NAICS code is 541519, Other Computer Related Services. Invoicing must be submitted electronically through the Department of Treasury Invoice Processing Platform, with monthly submissions broken out by contract line item number.