Salesforce Software Products and Services
Closed Pre-Solicitation Posted
- Solicitation number
- 2032H325CH001
- Agency
- Departmental Offices Department of the Treasury
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- Not on record
- Place of performance
- Washington, District of Columbia 20220, United States
- Points of contact
-
- Claudia Hansley claudia.m.hansley@irs.gov (321) 253-7647
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Treasury Departmental Offices is seeking to procure Salesforce software products and services to accelerate Customer Relationship Management (CRM) capabilities within the IRS customer service and taxpayer domains, as well as to modernize key internal business operations workflows. The Salesforce Public Sector Advanced Foundation Bundle has been identified as the solution that needs to be established and integrated within the IRS in an enterprise-compliant and scalable manner. The Contractor will be required to utilize an Agile methodology to deliver iterative software development in two-week sprints, with a focus on requirements gathering, design, implementation, testing, and transition support. The Contractor will also need to create a Shared Services team to provide functional and technical oversight, and execute release and change management activities across the various business units.
This opportunity is set aside for Service-Disabled Veteran-Owned Small Businesses. The estimated award value or budget range for this contract is not provided. The key numerical details include a requirement for the Contractor to provide specific Salesforce, MuleSoft, and Tableau licenses and services. The period of performance for this contract is not specified in the pre-solicitation notice.
Notice text
Future IRS modernization is predicated on effective execution of Event Driven Architecture, Integration, and Common Services Deliverables. The IRS requires an enterprise platform to accelerate Customer Relationship Management (CRM) capabilities within the IRS customer service and taxpayer domains and to modernize key internal business operations workflows. The Salesforce Public Sector Advanced Foundation Bundle has been identified as the solution that will need to be established and integrated within the IRS in an enterprise compliant and scalable manner. The Salesforce Platform will need to be developed and configured for prioritized IRS use cases as well as scale to future use cases and business needs.
The Contractor shall create a Shared Services team to focus on 1) providing functional and technical oversight to all Blueprinting and Build Teams and 2) executing Release Management and Change Management activities across business units.
Attachments
| File | Type | Posted |
|---|---|---|
| PWS Treasury Salesforce Services Software_v2.docx | DOCX document |
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