RFI - Sources Sought: Digital Strategy
Closed Special Notice Posted
- Solicitation number
- DOIPFBO250003
- Agency
-
National Park Service
Department of the Interior
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The National Park Service (NPS) has issued a Special Notice for a Request for Information (RFI) / Sources Sought to conduct market research for a future contract opportunity. The NPS is seeking a contractor capable of delivering agile software development and journey management services for its primary digital platforms, including NPS.gov, the NPS mobile app, and its content management system.
The purpose of this RFI is for the NPS to identify contractors with the necessary capabilities to provide comprehensive software development, customer journey management, customization and personalization, collaboration with existing teams, content management, federal compliance, and security testing services. The NPS is requesting interested businesses to submit capability statements by November 5, 2024, detailing their experience, business size, ownership type, and any feedback on the feasibility of the required services. The selected contractor must be able to deliver a product to the public by the end of 2025, and previous work produced by the National Park Foundation's contractor will not be available to the NPS contractor.
Notice text
The NPS seeks a contractor capable of delivering agile software development and journey management services across its primary digital platforms, including NPS.gov, the NPS mobile app, and its content management system (CMS). Services should cover:
1. Comprehensive Software Development: This includes planning, user research, design, coding, prototyping, testing, and documentation.
2. Customer Journey Management: The contractor must provide service design, data science, and business analytics to optimize the NPS digital experience across all channels.
3. Customization & Personalization Capabilities: The contractor must enable features that allow visitors to personalize their information based on preferences, identity, activities of interest, and accessibility requirements. This includes ensuring user profiles can store preferences, manage permits, and receive tailored notifications.
4. Collaboration with Existing Teams: The contractor must work with in-house teams and existing vendors to avoid duplication of efforts while improving the visitor experience.
5. Content Management: Support in creating and governing consistent content, filling gaps where necessary.
6. Federal Compliance: Ensure that the product adheres to all relevant federal regulations and is compatible with NPS systems and products.
7. Security Testing: Provide support in meeting NPS security documentation and testing requirements.
See attached for questions and submission information.
Files
| File | Type | Posted |
|---|---|---|
| RFI_-_Website_1.docx | DOCX document |
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