RFI for Public Branch Exchange (PBX) Functionality

The Social Security Administration (SSA) is seeking information on commercial off-the-shelf products that can provide IP-based Public Branch Exchange (PBX) functionality for its field offices through a Request for Information (RFI). The Office of Communications Services (OCS) aims to transition field office general inquiry lines to Amazon Connect, which currently serves as the National 800 Number service provider, but lacks comprehensive functionality for field office operations. Specifically, the agency requires additional features such as E911 support, emergency notifications, call parking, overhead paging, and administrative capabilities that are not currently available in the Amazon Connect platform. The RFI was posted on February 10, 2025, with responses due by March 17, 2025, and is designed to gather market intelligence about potential solutions that can meet the SSA's complex communication needs. The solicitation falls under the Wired Telecommunications Carriers NAICS category (517111) and focuses on IT and Telecom Network Support Services.

This solicitation does not have a specific set-aside designation and appears to be an open market opportunity for potential vendors. The RFI targets telecommunications and IT service providers capable of delivering sophisticated PBX solutions that can integrate with the SSA's existing Amazon Connect infrastructure. While no specific award value or budget range is mentioned, the scope suggests a potential significant investment in modernizing communication systems across SSA field offices nationwide. The place of performance will likely encompass multiple SSA field office locations, requiring a scalable and flexible communication solution. The procurement process seems focused on gathering comprehensive market information to inform a future formal procurement, with vendors expected to provide detailed technical capabilities, integration potential, and comprehensive feature sets that can address the SSA's complex communication requirements.