Retirement and Benefits Advisory Services (RABAS) Administrative Support Services

The Department of Homeland Security Customs and Border Protection is seeking expert Federal retirement and benefit counseling services along with benefit processing services to support the National Programs Division's Retirement and Benefits Advisory Services (RABAS) Branch in Washington, DC. The RABAS Branch currently services over 66,000 CBP law enforcement and mission support employees across Washington D.C., Minneapolis, MN, and Indianapolis, IN. The contractor will be responsible for processing retirement and benefits applications, providing counseling on retirement coverage, verifying service computation dates, preparing retirement estimates, assisting with benefit-related communications, and supporting outreach initiatives. The evaluation will be based on four factors including technical approach, management approach, and past experience. Questions are due by July 17, 2025, with proposals due on August 4, 2025.

This solicitation is designated as a Total Small Business set-aside under NAICS code 541612 with a small business size standard of $29,000,000. The contract structure includes a 12-month base period with four 12-month option years, creating a potential 5-year contract valued at approximately $25,187.50 based on the pricing template. The contractor must provide personnel across multiple labor categories including a Project Manager, Senior Human Resources Specialists (5 positions), Junior Human Resources Specialists (3 positions), and an Administrative/Office Automation Clerk (1 position). Each contract period requires 1,920 hours across the specified labor categories, with $5,000 allocated for travel and other direct costs per period. The contract will be administered through the HCaTS Small Business Pool Two contract vehicle, with performance primarily in Washington, DC.