Request for Quotations number 19NL80-25-Q-0056 Call Answering Services
Closed Solicitation Posted
- Solicitation number
- 19NL80-25-Q-0056
- Agency
-
US Embassy The Hague
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Wassenaar Zuid-Holland 2244B Netherlands
- Points of contact
-
- Jonathan P. Wedd weddjp@state.gov +310031703102210
- Geoffrey Osei-Bonsu thehaguecontracts@state.gov +31703102248
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Embassy in The Hague is seeking call answering services for its mission in the Netherlands, including the embassy, Consulate General in Amsterdam, and U.S. Delegation to the Organization for the Prohibition of Chemical Weapons. The Request for Quotations (RFQ) 19NL80-25-Q-0056 solicits a firm fixed-price purchase order for professional call handling services in Dutch and English during business hours (08:15-17:00 CET). Key contract requirements include answering calls within 20 seconds, transferring calls appropriately, maintaining professional communication, and providing monthly call logs with less than 1% customer complaints. The government intends to award the contract to the lowest-priced, acceptable, and responsible offeror without discussions, though they reserve the right to conduct negotiations if necessary. Quotations are due by June 12, 2025, at 3 p.m. local time, and must be submitted electronically to TheHagueContracts@state.gov in MS-Word, MS-Excel, or PDF format.
The solicitation does not have a specific set-aside designation and will be open to all qualified contractors. The contract consists of a 12-month base period with three one-year option periods, allowing for potential continuation up to four years total. Contractors must be registered in the System for Award Management (SAM) and submit an IRS Form W-14 to ensure compliance with federal acquisition regulations. Performance will take place in Wassenaar, Netherlands, with operators required to maintain strict professionalism and immediately report any suspicious activities to the Regional Security Office. While specific award value is not disclosed, the contract involves telephonic administrative support services categorized under NAICS code 561421 for Telephone Answering Services. Potential offerors must complete and submit multiple required documents, including SF-1449, pricing information, and representations and certifications to be considered for award.
Notice text
"SEE ATTACHED"
Dear Prospective Quoter:
Subject: Request for Quotations number 19NL80-25-Q-0056 Call Answering Services
Enclosed is a Request for Quotations (RFQ) for Call Answering Services. If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to TheHagueContracts@state.gov.
The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.
Quotations are due by June 12, 2025, at 3 p.m. local time. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted. Your quotation must be submitted electronically to TheHagueContracts@state.gov in MS-Word , MS-Excel, or Adobe Acrobat (pdf) file format.
In order for a quotation to be considered, you must also complete and submit the following:
1. SF-1449
2. Section I, Pricing
3. Section 5 Representations and Certifications
4. Additional information as required in Section 3
5.The Offeror should submit a completed IRS Form W-14, found at www.irs.gov/w14, to ensure
compliance with FAR 52.229-11
6. Proof of SAM Registration
Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.
Sincerely,
Jonathan P. Wedd
Contracting Officer
Enclosure: As stated.
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