Request For Information (RFI) | R608 | Video Remote Interpreting (VRI)/Communication Access Real-Time Translation (CART) Services | Department of Veterans Affairs
Closed Special Notice Posted
- Solicitation number
- 36C10X25Q0044
- Agency
-
VA Strategic Acquisition Center Frederick
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541930 Translation and Interpretation Services
- Place of performance
- Frederick, Maryland, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs (VA) Strategic Acquisition Center in Frederick, MD has issued a Request for Information (RFI) for Video Remote Interpreting (VRI) and Communication Access Real-Time Translation (CART) Services. This special notice is designed to gather market research about potential contractor capabilities for providing accessibility services for VA employees who are deaf, hard of hearing, deaf/blind, or speech disabled. The RFI is not a formal solicitation but rather an information-gathering exercise to help the VA develop a comprehensive acquisition strategy. The notice covers services that will support the VA Office of Information & Technology's Office of 508 Compliance program, with an estimated service volume of approximately 600 hours of live remote captioning per month for an organization of 400,000 personnel. The RFI was posted on January 13, 2025, with responses due by February 10, 2025.
Contractors interested in participating must provide detailed information about their service capabilities, including their ability to deliver sign language interpretation, video remote interpreting, and real-time captioning services across VA territories. The RFI requires vendors to submit a one-page cover sheet and a three-page capabilities statement addressing 17 specific questions about service delivery. Key requirements for potential contractors include having RID-certified ASL coordinators, state-qualified interpreters, the ability to provide multiple interpreters for events over 75 minutes, and PII-compliant scheduling systems. Eligible vendors must demonstrate flexibility in handling last-minute scheduling changes and capability to work across multiple technology platforms such as WebEx, MS Teams, and Zoom. The VA emphasizes that responding to this RFI is voluntary, and non-response will not prevent future participation in potential solicitations. All submitted information will become government property and vendors are responsible for appropriately marking any proprietary or sensitive information.
Notice text
2 versions
Update #2 · Latest ·
This RFI is issued by the Department of Veterans Affairs (VA), Strategic Acquisition Center, Frederick, MD (SAC-F), for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.
Pursuant to FAR Part 10.002(b)(2)(iii) and (viii) (Market Research), the purpose of this RFI is to understand industry capabilities related to national enterprise imaging systems and to collect information to enable further development of a future acquisition strategy to include socio-economic consideration and methods.
Any information received from a contractor in response to this RFI may be used in creating a solicitation. Any information received which is marked with a statement, such as “proprietary” or “confidential,” intended to restrict distribution will not be distributed outside of the Government, except as required by law.
The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future Request for Proposal (RFP), if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions will become Government property and will not be returned. Interested vendors are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response.
Please see ATTACHMENT:
RFI_VRI-CART.pdf
VRI_CART PWS REV 1.pdf
Update #1 ·
This RFI is issued by the Department of Veterans Affairs (VA), Strategic Acquisition Center, Frederick, MD (SAC-F), for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.
Pursuant to FAR Part 10.002(b)(2)(iii) and (viii) (Market Research), the purpose of this RFI is to understand industry capabilities related to national enterprise imaging systems and to collect information to enable further development of a future acquisition strategy to include socio-economic consideration and methods.
Any information received from a contractor in response to this RFI may be used in creating a solicitation. Any information received which is marked with a statement, such as “proprietary” or “confidential,” intended to restrict distribution will not be distributed outside of the Government, except as required by law.
The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future Request for Proposal (RFP), if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions will become Government property and will not be returned. Interested vendors are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response.
Please see ATTACHMENT:
RFI_VRI-CART.pdf
VRI_CART PWS.pdf
Files
| File | Type | Posted |
|---|---|---|
| VRI_CART PWS REV 1.pdf | ||
| RFI_VRI-CART.pdf | ||
| VRI_CART PWS.pdf |
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