Request for Information for Nationwide Public Disability Accommodation Services

This RFI is for informational and planning purposes ONLY and is NOT to be construed as a solicitation or a commitment to issue a solicitation. It is issued for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10, determine common and customary industry practices and to allow industry an opportunity to provide comments concerning this requirement. No solicitation is being issued at this time and the Government makes no assertion that a solicitation will be issued. The Government is not obligated to and will not pay for any information received from potential sources as a result of this notice.

GENERAL INFORMATION:

Document Type: Request for Information (RFI)

RFI No.: 70SBUR25I00000005

Description: Nationwide Public Disability Accommodation Services

Posted Date: November 07, 2024

Response Date: November 22, 2024 @ 4:00pm ET

Classification Code: R – [Professional, Administrative and Management Support Services]

Product Service Code (PSC): R608 – [Support – Administrative: Translation & Interpretation Services]

North American Industry Classification System (NAICS) Code: 541930 – [Translation & Interpretation Services]

BACKGROUND & SCOPE:

The U.S. Citizenship and Immigration Services (USCIS) is the agency under the Department of Homeland Security (DHS) that is responsible for adjudicating requests for immigration benefits such as asylum, adjustment of status, and naturalization. USCIS’s mission is to uphold America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve.

The Public Accessibility Branch (PAB) in Civil Right, and Disability, Equity, Inclusion, and Accessibility (DEIA) Office (CRDO) supports the USCIS mission by helping USCIS ensure that members of the public with disabilities have equal access to USCIS programs, services and activities. 

USCIS customers, also referred to as applicants, sometimes must attend in-person appointments at USCIS offices located throughout the United States. Some customers with disabilities require communication accommodations for their appointments.

APFS Record: To Be Determined (TBD)

Estimated Solicitation Release Date: TBD

Estimated Award Date: TBD

Estimated Period of Performance (POP):     

Base POP: 12 Months 
Option Period I POP: 12 Months 
Total Potential POP: 24 Months

Place of Performance:

The Contractor shall perform in-person services, when requested, at the primary place(s) of performance outlined in Attachment E-USCIS Locations and other non-USCIS location(s) including but not limited to judicial oath ceremonies, home visits, etc.  The Government will provide advance notice to the Contractor for the services required at the non-USCIS locations. 

Locations for in-person services are subject to change based on Government need.

The Contractor shall perform virtual as specified and established by the Government

INFORMATION SOUGHT:

USCIS requests the following:

1.    Please provide your feedback on the draft Performance Work Statement.

2.    What strategies can USCIS use to attract as many interpreters as possible to perform in-person work? 

RESPONSE FORMAT AND GUIDELINES:

Responses shall be in Microsoft Word and are due no later than November 22, 2024, by 4:00 pm ET. Responses shall be limited to one (1) page. All responses shall be submitted via email to Kristyn.Holsopple@uscis.dhs.gov AND Angela.D.Hodges@uscis.dhs.gov.

Responses to this RFI provided via facsimile, hard (paper) copies, and telephone calls will NOT be accepted.

Responses shall not include any proprietary information or pricing information.

CONCLUSION:

This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this RFI. The information in this RFI is subject to change and is not binding on the Government. This RFI does not constitute a commitment to procure any of the items/services discussed, nor is it a commitment or authorization to incur cost for which reimbursement would be required or sought.